Remote Senior Systems Support Engineer
About the position This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will provide exceptional customer service and technical support for mission-critical systems that enhance security and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) environments within a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce. Responsibilities • Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications • Support front-end application troubleshooting for user interface issues • Troubleshoot complex system and application issues escalated from support teams • Monitor system health and performance metrics to ensure operational readiness • Coordinate with engineering and DevOps teams for software updates and issue resolution • Support cybersecurity compliance and Authority to Operate (ATO) activities Requirements • Active Top Secret security clearance • 10+ years of experience in systems engineering or Tier III IT support • Experience with DoD or DISA customers • Strong background in backend system administration and cybersecurity • Proficient in PowerShell and Python for automation tasks Benefits • Flexible work schedule • Opportunities for professional development and certifications • Collaborative remote work environment • Health, dental, and vision insurance • Paid time off and holiday schedule Apply tot his job