[Remote] Service Engineer (Medical devices)

Note: The job is a remote job and is open to candidates in USA. Infosoft, Inc. is seeking a Customer Service Engineer - Pace Specialist Trainer for their Healthcare Diagnostics division. The role involves becoming a subject-matter expert in the PACE platform and training Customer Service Engineers in various regions on the new software while servicing imaging equipment at customer sites. Responsibilities • Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities • As a subject‑matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software • After the full launch of the PACE software, you will play a key role in the hyper‑care phase for 30 to 90 days, depending on the speed and success of the transition • Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization • You will be servicing Imaging Equipment in the assigned metro area. The level could be adjusted based on prior experience • You are in a field-based, customer-facing role that primarily installs, services, maintains, and modifies imaging equipment at customer sites • You are the 'Face of Client' to the customer • Support a variety of diagnostic imaging equipment • Flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required • Advanced notice will be provided for any shift changes • Report to the Regional Service Manager at Client Medical Solutions as a CSE Skills • Associate degree, or college, or military experience in a related technical field • Strong technical/electrical background required • Biomedical, med tech, or similar hands-on technical experience is a plus • Open to: Entry-level candidates with technical training, Candidates transitioning from the military • Minimum level: Foundation-level technical education or equivalent hands-on training • Strong customer communication skills; ability to interact directly with clients • Technical acumen — ability to understand software, support peers, and troubleshoot • Ability to repair/diagnose equipment and perform technical issue resolution • Team-oriented mindset; works well with cross-functional teams • Ability to lead training on software updates for peer groups • Imaging service experience (military or private sector) • Experience working in biomedical or hospital environments Company Overview • Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market. It was founded in 1995, and is headquartered in Gilroy, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Infosoft, Inc. has a track record of offering H1B sponsorships, with 17 in 2025, 37 in 2024, 10 in 2023, 14 in 2022, 19 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job