Remote Software Asset Management Analyst (Experience with ServiceNow SAM Pro)

**Overview:** We are seeking a highly skilled and experienced Software Asset Management Analyst to join our team. As a Software Asset Management Analyst, you will be responsible for managing software licenses for major publishers, performing compliance audits, and creating software models and entitlements. You will also be responsible for defining and documenting SAM processes and SOPs, creating process documents and design process diagrams using Microsoft Visio, and maintaining the ServiceNow software catalogue. **Responsibilities:** • Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.) * Perform compliance audits, create software models and entitlements, and reconcile procurement data • Define and document SAM (Software Asset Management) processes and SOPs (Standard Operating Procedures) for governance and lifecycle management • Create process documents and design process diagrams using Microsoft Visio • Process standard and non-standard software requests; reclaim unused licenses and allocate them via publisher portals • Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in the ServiceNow catalogue and create entitlements • Maintain the ServiceNow software catalogue • Execute license revocation procedures • Configure software models, contracts, and entitlements; utilize the License Workbench for dashboards and compliance tracking • Generate ELP (Effective License Position) reports and analyze usage trends for cost optimization • Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies • Drive automation and process improvements within ServiceNow SAM Pro • Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices • Conduct and lead meetings with stakeholders to review SAM performance, compliance, and optimization initiatives • Maintain and track the SAM Action Item Tracker; prepare and circulate MoM (Minutes of Meeting) for governance • Initiate cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend • *Qualifications:** • W2 employment only; no C2C (Corp-to-Corp) with third parties • Several years of experience with Software Asset Management (SAM) and ServiceNow SAM Pro • Experience in ServiceNow SAM Pro, specifically: License Workbench, dashboards, and reporting • ServiceNow SAM Reporting: ELP (Effective License Position), usage analysis, installation vs. allocation tracking • Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian, etc. * Audit and True-Up (annual license reconciliation) experience; Microsoft MLS (Microsoft License Statement) report processing • Vendor coordination and procurement support • Process documentation and diagrams (Microsoft Visio); advanced Excel skills • Discovery data analysis using tools such as SCCM (Microsoft System Center Configuration Manager), Qualys, and ACC (Adobe Admin Console) • Cost optimization and compliance governance • *Benefits:** System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer and is committed to providing a workplace that is inclusive and free from discrimination Apply tot his job