[Remote] Technical Support Specialist, Device Management

Note:The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance, streamlining various workforce systems. The Technical Support Specialist will support customers by resolving issues related to Rippling's products, ensuring a seamless experience and contributing to improvements in service delivery. Responsibilities Responsible for supporting our Rippling customers and resolving issues related to our products Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products De-escalate and resolve issues by leveraging platform and industry expertise Become a product expert - you'll be a go-to resource for both customers and coworkers Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are metThis role will contribute across multiple domains.Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency Skills Bachelor's degree 0-3 years of work experience, not necessary in a client facing role Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST Strong ability to critically think to make effective decisions and solve complex problems Organizational skills and experience improving processes Strong written and verbal communication skills in English Flexibility with changing job duties and responsibilities Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling Working knowledge of macOS, Windows, and mobile device ecosystems Understanding of endpoint security, encryption, and compliance principles Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time Excellent communication and customer service skills in a technical environment Benefits Competitive salary Benefits Equity Company Overview Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.