Retail Support Advisor

Job Summary of Retail Support Advisor: As a vital member of our team in the role of Retail Support Advisor, you hold a significant position in embodying and promoting our brand identity to our customers. Your primary obligation is to interact with customers, establish connections, and offer excellent customer service to cultivate brand loyalty. Possessing expertise in our products, you use this knowledge to educate, inform, inspire, and assist customers in putting together outfits. Through teamwork with your management team, you will aim to deliver a top-notch customer experience through a unified omni-channel approach. Responsibilities of Retail Support Advisor: • Consistently treat all customers and employees with respect and contribute to a positive work environment. • Promote loyalty by educating customers about our loyalty programs. • Seek out and engage with customers to drive sales and service using suggestive selling. • Enhance customer experience using all omnichannel offerings. • Be accountable to personal goals which contribute to overall store goals and results. • Support sales floor, fitting room, cash wrap, back of house, as required. • Maintain a neat, clean and organized work center. • Handle all customer interactions and potential issues returns courteously and professionally. • Execute operational processes effectively and efficiently. Qualifications of Retail Support Advisor: • Capable communicator with the skill to engage with customers and team members effectively in order to meet objectives. • Ensuring a customer-centric approach in delivering services, whether in traditional retail spaces or through alternative service options. • Dedicated to retail and flourish in a fast-paced atmosphere. • An individual who places an emphasis on problem-solving through iterative enhancements, demonstrating a receptiveness to feedback and responding proactively when necessary. • Amicable to altering the schedule to accommodate the business's requirements, such as working on holidays, evenings, overnights, and weekends. • Skilled at incorporating technology into retail processes. • Competent in moving around the sales floor, stockroom, and office space, with the strength to lift up to 30 pounds. Benefits of Retail Support Advisor: • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. • Setting standards with its industry-leading Paid Time Off offerings. • Employees have the privilege to volunteer at a charity during work hours for up to five hours each month. • Employees can take advantage of a generous 401(k) plan that includes matching contributions for up to four percent of their base salary. • An employee stock purchase plan is a benefit that enables employees to buy company shares at a discount. • Benefit plans offering medical, dental, vision, and life insurance. Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today's modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers lives at home. We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what's next. Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Apply tot his job