Sales Generalist (Tempe)
About the positionResponsibilities• Deliver excellent experiences to call center customers and maximize sales by providing great offers and convenient solutions. • Provide qualitative customer sales support in all call center channels, including live video calls, to secure a great customer experience. • Utilize active selling techniques to offer home furnishing solutions and demonstrate proficiency in relevant call center digital planning tools. • Stay up to date with IKEA product range and services to maintain the ability to steer sales.• Provide feedback on data improvement needs to enhance customer service knowledge among co-workers. • Capture relevant customer insights to improve the overall customer experience. Requirements• Minimum 1-2 years experience working in a call center supporting and selling to customers utilizing multiple communication channels. • Strong social skills and a passion for working with people. • Ability to communicate correctly, confidently, and clearly in local language(s) across channels. • Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design.• Ability to work with modern tools and systems in a dynamic retail environment. Nice-to-haves• Experience in a sales-oriented role. • Familiarity with digital planning tools used in call centers. Benefits• Paid parental leave• Paid holidays• Health insurance• Dental insurance• Paid time off• Vision insurance• Referral program• Retirement plan• Pet insurance Apply tot his job