Senior Director - Operations, IntrinsiQ Specialty Solutions (remote)
About the positionResponsibilities• Develops, monitors and manages all business-unit wide metrics. • Develops cross-BU workflows and identifies interdependencies. • Tracks major initiatives with finance and serves as a trusted partner to each of the business unit leaders. • Provides leadership accountability and oversight for Contracts and Compliance, sales operations, including SalesForce CRM administration. • Provides strategic direction on process improvement frameworks. • Leads a continuous improvement and business insights team focused on leveraging data.• Interacts with colleagues across the organization to ensure alignment with the strategic focus of continuous improvement. • Sets the business strategy for continuous improvement methodologies and tools. • Acts as the primary liaison with business unit finance. • Provides monthly BU metrics for business reviews for senior executive leadership. • Leads a team to develop frameworks to improve quality and customer satisfaction. • Ensures frameworks are in place to synthesize findings and develop practical improvement recommendations.• Partners with various business practitioners on operational design and processes. • Establishes structured, disciplined, and data-oriented processes to identify root causes and solve problems. • Identifies and implements metrics to evaluate the effectiveness of process improvements. • Drives change management and readiness of operations. • Delivers excellent customer service and manages expectations appropriately. Requirements• Four (4) year degree / Bachelor of Arts or Science required. • Fifteen (15) or more years prior experience in operations, initiative/project tracking, metrics development and process improvement.• Healthcare technology or analytics-related operations, finance, or project management experience required. • Leadership experience working across multi-disciplined teams with various priorities. • Excellent communications skills, both written and verbal. • Proficiency in Microsoft suite, including Project, Smart Sheets and PowerBI. • Ability to adapt to change, handle pressure, and adjust plans to meet changing needs. • Advanced decision-making skills. • Advanced analytical and problem-solving skills.• Strong ability to prioritize workload and consistently meet deadlines. Nice-to-haves• PMP and Lean Six Sigma certifications preferred. • Ability to travel up to 25% domestically. Benefits• Medical, dental, and vision care. • Backup dependent care. • Adoption assistance. • Infertility coverage. • Family building support. • Behavioral health solutions. • Paid parental leave. • Paid caregiver leave. • Training programs. • Professional development resources. • Opportunities to participate in mentorship programs and volunteer activities.Apply tot his job