Senior Instructional Designer – InDesign Expert (Customer Success / Sales a Plus)

We’re building a modern Customer Success Series and are looking for a hands-on instructional designer to support the creation of high-quality participant materials. This engagement will focus on supporting the build of an 8-course, instructor-led Customer Success program, with a strong emphasis on interactive and print-ready materials designed in Adobe InDesign. About the Project The series is designed to elevate how customer-facing teams engage, retain, and grow accounts. The program consists of 8 instructor-led modules and will be delivered in both in-person and virtual formats. You will join during the build phase to help bring the learner experience to life through thoughtful, well-designed participant materials. This role is focused on design and build; you will not be responsible for writing core instructional content. What You’ll Be Working On You’ll primarily support the design and development of: Participant workbooks (interactive + print-ready), built in Adobe InDesign Digital and physical participant journals that accompany the full series Layouts, templates, and visual systems that feel cohesive across all modules Interactive elements that support reflection, exercises, and application (not just static content) You’ll collaborate closely with: Our Product team An internal instructional designer who is leading learning architecture and content decisions Strategic direction, learning objectives, and source content will be provided. Your role is to translate that into polished, learner-centered materials and bring creative ideas to the team. What We’re Looking For This role is ideal for someone who: Is very strong in Adobe InDesign and comfortable designing long-form documents Has experience creating both print and interactive digital materials Enjoys working with a high degree of autonomy and creative ownership Can take rough concepts or drafts and elevate them into engaging, professional materials Is comfortable partnering cross-functionally with Product and Instructional Design Thrives in a build environment where things are evolving and decisions are made collaboratively Apply tot his job