**Senior Manager, Customer Identity (Remote / Flexible) – Driving Innovation in Identity Management**

Are you a seasoned leader with a passion for Identity and Access Management (IAM)? Do you have a proven track record of driving innovation and growth in a technology organization? If so, we invite you to join arenaflex, a pioneering company that's revolutionizing the way people live with diabetes. As a Senior Manager, Customer Identity, you'll play a critical role in shaping the future of arenaflex's Global Identity Management Program, driving the evolution of Customer Identity and Access Management (CIAM) to keep ahead of new threats, push geographic expansion, product partnerships, and Identity security. **About arenaflex** arenaflex started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our innovative technology. In the last two decades, we've improved the lives of hundreds of thousands of patients by using wearable, waterproof, and lifestyle-accommodating solutions. Our continued success depends on hiring amazing people guided by shared values who exceed customer expectations. **Job Overview** As a Senior Manager, Customer Identity, you'll oversee the department responsible for strategic and tactical direction of arenaflex's Global Identity Management Program. You'll own the process, execution, and implementation of all CIAM projects, driving the evolution of CIAM at arenaflex. This role is responsible for building and continually evolving a strong team of analysts that drive the constant growth and improvement of our global CIAM model. **Key Responsibilities** * Operationalize Identity Management program and initiatives, focusing on processes and customer experience-related designs of the platform. * Partner with other team leads (arenaflex and Vendor) where applications will rely upon arenaflex's Identity and Consent management platform or processes. * Grow a team of functional analysts specific to CIAM processes, evolution of the Identity environment, Okta platform development, and monitoring. * Outline, monitor, and create mitigation plans for identity risks, working closely with arenaflex security and data privacy teams to ensure Identity is utilized in a secure and compliant manner globally. * Leverage analytics, user feedback, and general industry data to drive feature decisions and CIAM strategy. * Create strategic roadmaps for Identity initiatives, closely tied with the broader arenaflex and IT Roadmaps. * Create, maintain, and adhere to platform governance models. * Provide proper oversight and security measures to ensure PHI is kept confidential and protected. * Ensure projects are following IT PMO processes and solutions delivered align with the arenaflex vision for engaging with our customers. * Partner with other department heads to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience for all Omnipod customers and supporters. * Ensure that programs are clearly defined, strategically aligned, and justified with an effective business case/ROI. * Manage resources, including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning. * Advise on additional customer experience programs as necessary, such as global platform re-builds, market expansion, and new product launch scenarios. **Education and Experience** * Bachelor's Degree and/or equivalent combination of education and experience. * At least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with CIAM. * At least 4 years of experience working with Okta on either Enterprise IAM or Customer IAM preferred. * Strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device. **Skills and Competencies** * Experience with agile processes and the tool set required for process implementation, particularly the Atlassian suite with JIRA and Confluence. * Management of inter-departmental business requirements and translating them to actionable development tasks. * Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team. * Excellent communication, writing, influencing, and negotiating skills are critical. * Positive, results-driven, rational, logical, team player. * Experience in the healthcare, pharma, or medical device industry a plus. **What We Offer** * 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). * Competitive salary range: $129,300.00 - $194,250.00 (US base salary range). * Opportunity to work with a pioneering company that's revolutionizing the way people live with diabetes. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a motivated and experienced leader with a passion for Identity and Access Management, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Job! Apply for this job