Senior Project Manager – Solar Programs, Consumer Protection, Compliance

Job Description: • Investigating alleged violations of Illinois Shines program requirements • Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements • Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures • Editing letters and disciplinary-related correspondence by other team members to ensure compliance with internal standard operating procedures and client expectations • In collaboration with the Senior Manager, ensuring the Consumer Protection team follows its internal processes for disciplinary action • Proactively identifying process improvements • Identifying, drafting, and training team members on new procedures for disciplinary-related process improvements • Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations • Maintaining client relationships, serving as a trusted partner for our current and new clients • Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers • Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items • Tracking key performance metrics and goals • Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress • Effectively prioritizing and managing additional ad-hoc requests and responsibilities in a fast-paced environment Requirements: • A bachelor’s degree • A minimum of 8 years' of relevant work experience in compliance, consumer protection, legal/paralegal, regulatory, auditing and/or quality control • Strong written communication skills including editing/reviewing team members’ work • Ability to train staff on professional writing • Exceptional attention to detail in written deliverables • Ability to interact professionally with clients and to serve as the primary point of client contact • Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) • A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting). Benefits: • Medical insurance • Dental insurance • Vision insurance • Retirement plans • Employee Stock Ownership Plan (ESOP) Apply tot his job