Senior Trading Systems Support Engineer

## Role and ResponsibilitiesEnsure maximum uptime for production trading systems using real time monitoringProvide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction. Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issuesContinuous monitoring of application alerts to ensure systems are running optimallyMaintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutionsProvide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London officesLead incident response efforts, including investigation, documentation and communicationPerform weekly support duties checklists## QUALIFICATIONS, SKILLS AND EXPERIENCEMinimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equitiesA self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolutionExcellent communication and interpersonal skillsAn understanding of financial products, trading system architecture and risk/complianceExperience reading code and can develop scripts to help with automation and analysisHelp in setting up the support model within the team long termProvide phone or remote support in the non-office hours when requiredPreferably open to working shift hoursAn interest in monitoring, alerting and reporting initiativesPassionate about helping people with mixed technical abilityExperience with Apple MacBooks and Linux technologies• * Looking for your next challenge?The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities. Apply tot his job