South State Bank – Operations Sr Process Improvement Manager – North Charleston, SC

Job title: Operations Sr Process Improvement ManagerCompany: South State BankJob description: Description :SUMMARY/OBJECTIVESIt is the role of the OperationsSenior Process Improvement Manager to be a driving force in managing process improvement initiatives across the enterprise by working with business leaders to deliver business benefits and promote a culture of continuous improvement. This includes being responsible for the planning and execution of multiple process improvement projects that will translate company strategies into action, deliver significant ROI, reduce risk, and achieve strategic objectives.Activities include mentoring and partnering with business units to identify future opportunities and supports talent acquisition/development initiatives. Serves as a trusted adviser to senior business stakeholders, spearheads innovative solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation. It is the responsibility of the OperationsSenior Process Improvement Manager to take ownership of all tasks and challenges that they encounter in the operation of their assigned position and take ownership of any task assigned to his or her lead.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BUSINESS, DELIVERY AND PROCESS· Supports project pipeline and improvement portfolio development by forging close relationships with senior leaders to identify the most critical process improvement opportunities across the company, based on findings from areas such as Voice of the Customer, Voice of the Business, Voice of the Employee, and balanced scorecards. · Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change.· Identify, plan, lead and implement key projects to improve quality, reduce bolthires, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction. · Coach and support project team members in use of tools and methodologies. • Plan, organize, and monitor process improvement event performance using appropriate Lean/Six Sigma project management tools and techniques in alignment with corporate change and project management framework.· Prepare monthly process improvement program / project scorecard reports. · Co-ordinate / manage 3rd party vendor process improvement facilitation / project delivery. • Perform post-implementation reviews of process improvement events to ensure sufficient controls are in place and being adhered to by accountable and responsible business staff. PROFESSIONAL• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities. • Prioritize and manage own workload and team’s workload in order to deliver quality results and meet timelines.· Increase local lean operations capabilities; realize hands-on quick wins via Kaizen workshops, etc. · Analysis of the current state as well as definition and quantification of P&L impact of process improvement areas• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of business units and/or teams.• Participate in knowledge transfer within the team and business units. • Establish effective relationships across multiple business partners and project managers. • Effectively communicate ideas and concepts both verbally and in writing. Select and use appropriate communication method and style; keep others adequately informed. · Entrepreneurial mindset with the willingness to make decisions (fast, pragmatic, sustainable), combined with creativity and a “hands on mentality”• Successful in creating confidence in the department and division value to the organization with the lines of business within the bank, team members and business stake holders.• Create a positive atmosphere of inspiration for others that aligns with South State Bank’s community and corporate valuesOTHER DUTIES• Accepts other duties as assignedCOMPETENCIES· Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment• Experience at working both independently and in a team-oriented, collaborative environment• Builds long term, trust-based relationships with clients and internal stakeholders that builds consensus to deliver solutions that free up capacity.Knowledge of bank and program/project methodologies• Ability to Manage/Lead a project team (e.g.10-50 members)• An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed• Advanced interpersonal, written, and oral communication skills• Adept at conducting research into project-related issues and products• Must be able to learn, understand, and apply new businesses and technologies• Possess excellent organizational skills and is detail oriented· Ensures compliance with all IT risk, audit, hygiene and resilience standards• Ability to read communication styles of team members, and contractors who come from a broad bolthires of disciplines• Demonstrate consideration, understanding, courtesy, tact, empathy & concern in the appropriate time and format• Support the operating model; understand how own responsibilities fit within the context of other areas and the organization; think and reach outside the siloQualifications, Education, and Certification Requirements·Education: Bachelor’s Degree and/or Certification(s) in Process Improvement, Industrial Engineering, Statistics, or Operations Management·Experience: 7 to 10 years of experience in project management, leading cross-functional teams; 7+ years of experience in Lean, Six Sigma, Toyota Production System, or related continuous improvement areas; 5+ years of experience in coaching, mentoring, and developing direct reports; Project Management; Process Management; Policy Management; Program Management; Management Consulting; Strategic Planning; Strategic Communications; Performance Measurement; Coaching &Professional Development· RequiredQualifications:o Lean Six Sigma Black Belt certification· PreferredQualifications:o Experience building a Process Improvement Corporate Office/Center of Excellence· Knowledge: bolthires Office Applications (MS Project, Visio, Outlook, Word, PowerPoint, Excel, and SharePoint).Advanced Knowledge of Strategic Planning, Policy Development, Software Development Lifecycle, Program/Project Management, Banking Standards, Business Process Management Notation (BPMN), and applicable software (such as iGrafx, Signavio, Minitab, RPA, OCR/ICR, AI/ML)TRAINING REQUIREMENTS/CLASSES· New Employee Orientation· South State Bank’s Continuous Improvement Methodology· Required annual compliance training· Other training classes as determined by the DirectorRECOMMENDED ADDITIONAL TRAINING· Change Management· Additionally, look for opportunities to increase knowledge as well as training related to the continual update of processes and applications.PHYSICAL DEMANDSMust be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports. WORK ENVIRONMENTTelecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot bolthires). Cable or fiber connections are preferred.Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed. Expected salary:Location: North Charleston, SCApply for the job now! Apply tot his job