Sr. Director, Fraud Investigations (Compliance)
About the positionResponsibilities• Manage a team of ~20 directs with about ~25 indirects. • Ensure ADP's compliance with regulatory (e.g., regulation E) and third-party requirements. • Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations. • Escalating operational gaps or compliance concerns management. • Participate in compliance related training and communication programs, as needed. • Implement compliance training to associates based on job responsibilities.• Monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary. • Provide ongoing strategic direction, planning and management of the fraud program, including ensuring the tools and processes are scalable to meet product needs. • Establish roles and responsibilities, standard operating procedures, and measurement criteria for internal as well as internal and external partner/client facing support needs.• Establish key internal relationships and work with business partners across the enterprise and stakeholders in adopting risk mitigation policies and practices. Requirements• 12+ years' experience in a related management capacity in a high-performance service environment. • Working knowledge of industry-leading practices in the disciplines of Human Capital Management. • At least 10+ years of Management experience in matrix management and oversight of a highly professional organization. • Proven ability to assess performance, mentor, and counsel associates.• Strong leadership and people management skills. • Extensive fraud and risk management experience in fintech/financial services. • Understanding of fraud tactics, rules, and industry tools/technology. • Strong strategic, operations, financial and relationship-building skills. • Experience managing programs, disputes, regulatory compliance. • Experience conducting fraud investigations leveraging industry tools. • Understanding the relevant regulations and industry standards. • Effective time management and conflict resolution skills.Nice-to-haves• Advanced degree. • Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS). • Background in payroll, implementation, and/or contact center operations. Benefits• Medical, Dental, Vision, Life Insurance. • Matched Retirement Savings. • Wellness Program. • Short-and Long-Term Disability. • Charitable Contribution Match. • Holidays, Personal Days & Vacation. • Paid Volunteer Time Off. Apply tot his job