Sr Product Manager - Automobile Manufacturing (Field Service and Sales Service) - Remote

Job Description Role Overview As a Product Manager – Field Service & AI Innovation, you will play a central role in defining and delivering our roadmap. You’ll collaborate with engineering, design, sales, and customer success to identify high-value problems in the service lifecycle and deliver solutions that are AI-native, scalable, and loved by users. This is both a builder and a visionary role: someone who thrives on understanding customer pain points, shaping the product strategy, and learning from industry best practices. Qualifications • 3–8+ years of product management experience, ideally in Field Service Management, Service Lifecycle Management, or Aftermarket Solutions. • Exposure to AI/ML applications in enterprise software (e.g., optimization, recommendation systems, conversational AI). • Strong understanding of FSM workflows: scheduling/dispatch, mobile technician enablement, service contracts, parts & warranty. • Excellent skills in roadmap planning, stakeholder alignment, and customer discovery. • A balance of strategic vision and execution detail—you can zoom out and zoom in with ease. • Strong communicator who can influence cross-functional teams and industry stakeholders. Roles & Responsibilities Responsibilities • Own the product strategy and roadmap for AI-driven field service capabilities. • Identify and prioritize high-impact AI use cases across technician experience, scheduling optimization, predictive maintenance, knowledge management, and customer engagement. • Work closely with engineering and data science to translate AI/ML capabilities into practical workflows. • Partner with customers, prospects, and industry leaders to gather insights and validate ideas. • Define clear KPIs and success metrics (adoption, efficiency gains, cost savings). • Stay ahead of the market—analyze competitors, trends, and evolving AI capabilities in FSM. • Contribute to thought leadership (blogs, events, webinars) to position the product as a category leader. Apply tot his job