Support Desk Technician
About the position A Day in the Life of a Support Desk Technician: Provide support and guidance to level I support technician for complex problems and issues Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues Troubleshoot, research, and analyze each issue to determine the best course for resolution Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution Provide excellent Customer Service by effectively communicating with user throughout resolution process Mains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system Works on Helpdesk, Information Technology systems and other administrative related projects as assigned Responsibilities • Provide support and guidance to level I support technician for complex problems and issues • Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support • Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues • Troubleshoot, research, and analyze each issue to determine the best course for resolution • Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution • Provide excellent Customer Service by effectively communicating with user throughout resolution process • Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system • Works on Helpdesk, Information Technology systems and other administrative related projects as assigned Requirements • 2 – 3 Years working of experience in support • Collaborative and willing to work as a team • Mentoring and training skills • Solid working knowledge of computer hardware, Office 365, and networks • Ability to work independently • Proficient verbal and written communication skills and the ability to create technical documents. • Must be organized and detail oriented. • Strong customer service and problem solving skills • Excellent time management skills, ability to multi-task and prioritize work • Good communication skills • This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Benefits • Attractive company subsidized Medical, Dental and Vision plans with leading insurance providers • 401K Plan with Company Match • Life Insurance at No Cost to Employees • Generous Time Off Plan Including Rollover Vacation Days • Commuter Benefits • Health Care and Dependent Care Flexible Spending • Hybrid working model • Free breakfast, snacks, and weekly lunch in the office Apply tot his job