SWI QA Specialist III
WHY WORK FOR DFPS? The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.Functional Title: SWI QA Specialist IIIJob Title: Quality Assurance Spec IIIAgency: Dept of Family & Protectve SvcDepartment: SWI Program Support & TrainingPosting Number: 11002Closing Date: 05/06/2026Posting Audience: Internal and ExternalOccupational Category: Protective ServicesSalary Group: TEXAS-B-20Salary Range: $4,263.16 - $6,779.25Pay Frequency: MonthlyShift: Compressed WeekendAdditional Shift:Telework: Eligible for TeleworkTravel: Up to 15%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptFacility Location:Job Location City: AUSTINJob Location Address: 2401 RIDGEPOINT DROther Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City;The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; ZapataMOS Codes: No military equivalentBrief Job Description:The SWI QA Specialist III performs advanced (senior-level) quality assurance work involving planning, developing, and administering internal quality assurance and compliance activities.This position reviews recorded calls, reports, and screened intakes for quality assurance, compliance with policy and procedure, and provides critical feedback to SWI staff at all levels. This position routinely communicates with internal and external staff. This position participates in the coordination and monitoring of program improvement plans, identifies trends and patterns, and communicates quality assurance results to internal and external stakeholders. This position assists in analyzing data, reviewing policy, and preparing routine and ad hoc reports and reviews for stakeholders.This position participates in exigent projects requiring the capacity to quickly adjust priorities and workload, attention to detail, and timely productivity. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs):• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. • Performs random evaluations of SWI staff. • Handles concerns from DFPS field staff, DFPS OCA, and external stakeholders, ensuring SWI compliance with policy and procedures.• Conducts policy research and may assist in reviewing policies and procedures. • Participates in producing management and productivity reports and studies and the collection and analysis of data. • Performs other duties as assigned and required to maintain unit operations. Knowledge, Skills and Abilities (KSAs):• Knowledge of local, state, and federal laws and regulations relevant to program areas and of principles and practices of public administration and management. • Skill in effective verbal and written communication, including the ability to present information to internal and external stakeholders.• Skill in establishing and maintaining working relationships both internally and externally. • Skill in problem solving. • Ability to prioritize and manage multiple responsibilities. • Ability to write with brevity and clarity. • Ability to analyze data to determine trends and patterns. Registrations, Licensure Requirements or Certifications:N/AInitial Screening Criteria:Current SWI Intake Specialist III OR above, or at least 3 years of previous SWI or Protective Services Quality Assurance experience.Additional Information:This position is headquartered in Austin but may be filled anywhere within the State of Texas. The schedule for this position falls between Monday-Friday. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code.Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents:. In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747.If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Apply tot his job