Technology Analyst- AI

Job Title Tech Analyst@ Relish IQLocation: US/RemoteReports To: Head of Product (currently Product Committee)Employment Type: Full-time or Contract—----------------------------------------------------------------------------------------------------------------------------Who we are:At Relish, we’re all about helping companies get the most out of their enterprise software investments. Our AI-powered solutions are here to take the guesswork out of third-party risks, supplier data validation, and invoicing – all while driving efficiency and growth.Trusted by over 100 global organizations, including Fortune 500 companies, we’re on a mission to future-proof enterprise systems and make businesses run smoother. But here’s the thing – we’re not just about the tech. At Relish, we believe in creating a workplace where teamwork, trust, and integrity are at the heart of everything we do. That’s why we live by these values:● Be a Good Teammate: We’re all in this together, lifting each other up for collective success. ● Trust First: Transparency and integrity are our superpowers.● High Character: We always keep it professional, ethical, and true to our word. If you’re ready to join a team that’s not just changing the game but having fun while doing it, we’d love to meet you! The Tech Analyst will act as the bridge between business requirements, technical teams, and customers. You will be responsible for analyzing system performance, supporting integrations, troubleshooting technical issues, and ensuring that our SaaS products deliver exceptional value. This role requires a blend of technical knowledge, problem-solving skills, and business insight.What you'll do:System & Product Analysis● Analyze SaaS platform performance, identify technical bottlenecks, and propose optimizations. ● Evaluate new features, integrations, and system upgrades, providing impact assessments. ● Collaborate with product managers and engineers to translate business needs into technical specifications. Technical Support & Troubleshooting● Investigate and resolve technical issues reported by customers or internal stakeholders. ● Serve as the escalation point for complex technical problems.● Document troubleshooting processes and create knowledge base articles. Data & Reporting● Build and maintain dashboards to monitor product KPIs and system health. ● Perform root cause analysis of recurring incidents and provide recommendations. ● Analyze technical and usage data to uncover trends and inform decision-making. Cross-Functional Collaboration● Partner with engineering teams to validate requirements, test solutions, and ensure delivery. ● Support Customer Success and Implementation teams with technical expertise during onboarding and client escalations.● Work with QA teams to define test cases and validate product releases. Security & Compliance● Ensure SaaS platform compliance with data privacy, security, and regulatory standards. ● Monitor system logs for anomalies and potential security threats. About you:· Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. · 2–5+ years of experience as a Tech Analyst, Systems Analyst, or similar role in a SaaS or cloud environment. · Proficiency in SQL and data querying.· Familiarity with APIs, SaaS integrations, and cloud technologies (AWS, Azure, or GCP). · Strong problem-solving and analytical skills. · Excellent communication skills with both technical and non-technical stakeholders. What we offer: (Full time employees only)● Relish offers a supportive and inclusive work culture where your contributions matter. ●Remote first● Competitive salary, benefits package, and 401k with a match! ● Flexible PTO● Annual Company SummitSalary range: $100,000-$117,000 base, depending on experienceThis salary range represents a good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Relish may ultimately pay more or less than the posted range.The final salary for this position will be determined in Relish’ssole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Relish’s business and other operational considerations. Conclusion:Relish is an equal opportunity employer who encourages applications from all qualified applicants. We thank all applicants for their interest; however, only short-listed candidates will be contacted.Job Type: Full-timeBase Pay: $100,000.00 - $117,000.00 per yearBenefits:• 401(k)• 401(k) matching• Dental insurance• Health insurance• Life insurance• Paid time off• Referral program• Retirement plan• Vision insuranceWork Location:Remote Apply tot his job