Underwriting Operations Analyst

Title: Underwriting Operations Analyst Job Category: Underwriting Requisition Number: UNDER001830 Full-Time Remote Locations Remote - USA Job Description: The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry's most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more. We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills, and is comfortable communicating at all levels of an organization and with brokers and insured's. Your experience and talent will provide a fresh perspective as we fulfill the company's strategic growth goals in the large complex account arena. Position Summary The Underwriting Operations Team is presently seeking a full time Underwriting Operations Analyst. This position is responsible for supporting employee training, projects, customer service improvements, and continuous advancements for best imaginable service within the department of National Underwriting. With department guidance aligning to goals, the Underwriting Operations Analyst will seek to improve processes and encourage actionable steps to optimize results. This is a hybrid or remote opportunity depending on the final candidate's location from the company's offices. Qualifications: • High school or equivalent combination of education and experience required. • Three (3) years of administrative work of increasing responsibility. • Experience in insurance, health care, or customer experience is strongly preferred. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Strong technical writing abilities to include excellent grammar, spelling and proofreading skills for routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. • Ability to solve practical problems and deal with a variety of set variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to type 50-55 wpm accurately. • Strong knowledge and proficiency with databases and Microsoft 365 products, apps, and services. • Proficient in applications, Excel and PowerPoint, to create graphs, diagrams, and charts. • Ability to communicate with diverse personalities in a professional, helpful manner for cross-departmental assistance. • Ability to manage multiple tasks, prioritize and meet strict deadlines RESPONSIBILITIES: Processing and Support • Ensures all processing activities are accurately completed in accordance with policies, procedures, rules, and regulations. • Supports processes, reporting and region collaboration of New York Section 18 Excess Liability Program. • Manages and prioritizes daily tasks and assignments to meet deadlines, Underwriter and agent requests, and customer service standards. • Maintains appropriate file documentation and organization in accordance with guidelines and project management standards. • Provides call and processing overflow support to the Member Support team. Internal/External Customer Collaboration and Support • Effectively collaborates and supports peers to bring resolution to stakeholders needs or process improvement • Maintains professional, tactful, respectful relationships with internal and external stakeholders • Seeks opportunities to advance collaboration with our internal/external customers • Understands the business environment of our internal/external customers to better promote organizational consistency and efficiency Continuous Improvement and Customer Service support • Provides process recommendations to management to continuously improve and support the implementation of new workflows • Embraces change initiatives by supporting changing processes, procedures, organizational initiatives • Recommends Service Level Agreements (SLA) or modifications to SLAs based on workflow and training expectations • Collaborates with management to set clear/attainable policies and procedures • Recommends training programs and QA methodology to support the continuous improvement of employees Project Management • Ensures effective communication and expectations settings throughout the project lifecycle • Ensures projects are delivered on-time and resources are used efficiently • Provides support to trainers and trainees • Coordinates all associated logistics and administrative tasks • Works with the Manager/Lead to identify quality assurance milestones and timing • Supports record keeping and routine administrative tasks for the Customer Experience Initiative Personal Development • Works with manager to identify, and achieve annual and personal development goals • Completes training and maintains proficiency in key underwriting skills • Maintains proficiency in underwriting systems Other duties as assigned • Performs other assignments as requested and directed by the Underwriting Leaders • Assists with a variety of department and company-wide projects including department research, surveys, and department audits • Makes oneself available for any and all duties • Accepts delegated tasks readily and completes assigned duties as directed Salary Range: $57,819 - $67,456 Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay. Benefits: The Doctors Company offers competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more: • Health, dental, and vision insurance • Health and dependent care tax-free spending accounts with a company match • 401(k) and Roth IRA with company match, as well as catch-up plans for both • Paid vacation, sick days, and personal days each calendar year (with vacation increases based on length of service) • 12 paid holidays each calendar year • Life and travel insurance • Tax-free commuter benefits • In-person and online learning opportunities • Cross-function career opportunities • Business casual work environment • Time off to volunteer • Matching donations to qualifying nonprofit organizations • Company-sponsored participation at non-profit events About The Doctors Company The Doctors Company is the nation's largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine. The Doctors Company is proud to be Certified by Great Place to Work. Apply tot his job