University of Michigan Business Intelligence & CRM Analyst (Hybrid/Remote) in Ann Arbor, Michigan

Business Intelligence & CRM Analyst (Hybrid/Remote)A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relate to this position. SummaryAs the Center for Entrepreneurship's Business Intelligence & CRM Analyst, you will support our data collection, management and reporting processes. You will report to the CFE Unit Administrator and will work in collaboration with the CFE team to manage our Customer Relationship Management (CRM) systems and support our data analytics needs.The CFE prioritizes data informed decision-making, and you will present data to enhance our ability to understand and act on the information and tell the stories of our students and programs. What You'll Do• Design and manage the CFE's Customer Relationship Management (CRM) systems architecture. • Manage the collection, entry, organization, and validation of internal and external data. • Prepare and evaluate relevant data that support the CFE's reporting needs, including CFE key indicators, annual reports, sponsored research reports, and special projects.• Work in collaboration with program leads to determine data, reports, analytics, training, and service requirements. Develop reports, dashboards, and visualizations using appropriate Business Intelligence tools and techniques based on customer needs. • Produce ad-hoc reports to support our programs' recruitment, marketing and other projects. A full job description can be foundhere (. Mission StatementThe Mission of the CFE is to unlock the full entrepreneurial potential at the University of Michigan by helping people to understand, experience, practice, and refine the skills needed to translate their knowledge, ideas, leadership, creativity, and enthusiasm into lasting value in the world.We achieve this potential by providing access to several educational opportunities, immersive learning experiences, and powerful mentorship, and meaningful connections to the global industry leaders who are building the future. The NSF I-Corps Hub: Great Lakes Region aims to spur innovation, collaboration, and economic impact in the region. Supported by a grant from the National Science Foundation, the Hub is a regional alliance of educational institutions that educate, support, and connect academic researchers to the entrepreneurial ecosystem across the region.Who We AreMichigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of the nation’s number one public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.Our vision, mission and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission and values can be foundhere (. The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations.We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering atthis link (. Why Work at Michigan? Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. In addition to a career filled with purpose and opportunity, U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.Benefits include:• Generous time off• A retirement plan that provides two-for-one matching contributions with immediate vesting• Many choices for comprehensive health insurance• Life insurance• Long-term disability coverage• Flexible spending accounts for healthcare and dependent care expenseRequired Qualifications*• Bachelor's degree in a quantitative field, such as Information, Computer Science, Business or equivalent combination of education and experience. • 3+ years of professional experience working with customer relationship management systems (i.e.Zoho), BI tools, and database design. • Demonstrated expertise in data visualization techniques for reporting purposes. • Understand complex business processes and identify relevant data sets. Desired Qualifications*• High level of comfort with learning new software tools and proprietary programming languages. • Previous work experience within an academic environment. • Knowledge of U-M's data management systems. Work LocationsThe CFE operates in a hybrid work environment consisting of both in-person and remote work.You will be classified as MOBILE or REMOTE within the Michigan Engineering Staff Telecommuting and Related Resources (STARR) Classification Matrix. You can find more informationhere (. Additional Information• You will allocate 50% of your time to supporting our academic programs, immersive experiences, and center-wide projects and 50% of your time to supporting the NSF I-Corps Hub: Great Lakes Region. • Visa sponsorship is not available for this position. Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.Background checks are performed in compliance with the Fair Credit Reporting Act. Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer. Job DetailJob Opening ID240238Working TitleBusiness Intelligence & CRM Analyst (Hybrid/Remote)Job TitleBI Analyst IntermediateWork LocationAnn Arbor CampusAnn Arbor, MIFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusExemptOrganizational GroupCollege EngineeringDepartmentCFE Ctr for EntrepreneurshipPosting Begin/End Date10/02/2023 - 10/17/2023Salary$72,500.00 - $82,500.00Career InterestAdministrationInformation TechnologyResearchSource link Apply tot his job