UX Writer (Contract | Part-time)

Job Overview Job Title: UX Writer (Contract | Part-time) Company: User Research International Location: United States Job Type: Contract, Part-Time Category: Content Design / UX Writing Date Posted: January 24, 2026 Experience Level: 8+ Years Remote Status: Fully Remote Role Summary • This role is critical for defining and crafting user-centered content within product experiences, ensuring clarity and comprehension across mobile and web platforms. • The UX Writer will leverage user research insights and customer data to directly influence product design and improve user journeys. • Collaboration with Design, Research, Product, and Engineering teams is essential for seamless integration of content into feature flows and UI elements. • This position involves supporting the development of AI/ML-powered features, requiring content that is safe, reliable, and easily understood by users. • The contract is for a part-time commitment of 15 hours per week over a 5-month period, offering flexibility for experienced professionals. Enhancement Note: While the raw job description focuses on UX Writing, the role's integration with product teams, data, and AI/ML features suggests a strong connection to GTM (Go-To-Market) operations by ensuring product messaging aligns with user needs and strategic objectives. The emphasis on clarity and comprehension also implies a role in reducing support load and improving customer adoption, which are key GTM metrics. Primary Responsibilities • Craft compelling and clear UX copy for various product interfaces, including UI text, microcopy, error messages, and onboarding flows. • Translate complex technical concepts and user research findings into easily understandable and actionable content for end-users. • Partner with Design and Product Management to define feature flows, user journeys, and essential product terminology. • Collaborate with Engineering and Localization teams to ensure the timely and accurate implementation of content across different regions and languages. • Develop content strategies for AI/ML-driven features, focusing on user trust, safety, and intuitive interaction design. • Participate in content reviews and provide feedback on product designs from a content perspective. • Maintain and evolve content style guides and best practices for product communication. Enhancement Note: The responsibilities highlight a deep involvement in the product development lifecycle, which is central to GTM success. Effective UX writing directly impacts user adoption, satisfaction, and retention, all of which are critical GTM outcomes. This role requires a strategic approach to content that supports product goals. Skills & Qualifications Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, HCI, Journalism, or a related field is often preferred for UX writing roles. Equivalent professional experience will be considered. Experience: Minimum of 8 years of professional experience in UX writing, content design, or content strategy roles, with a strong portfolio showcasing relevant work. Required Skills: • Proven expertise in UX writing, content design, and content strategy for digital products (mobile and web). • Exceptional writing, editing, and proofreading skills with a knack for simplifying complex ideas. • Strong understanding of user-centered design principles, information architecture (IA), and interaction design. • Demonstrated ability to collaborate effectively with cross-functional teams including Design, Product Management, Engineering, and Research. • Experience using customer data and user research insights to inform content decisions. • Familiarity with working in fast-paced, agile development environments. Preferred Skills: • Experience writing content for AI/ML-powered features or complex enterprise software. • Knowledge of localization best practices and managing content across multiple languages. • Familiarity with content management systems (CMS) or design collaboration tools. • Experience with A/B testing content variations to optimize user experience. • A portfolio that includes case studies demonstrating the impact of UX writing on user behavior and product success. Enhancement Note: The requirement for 8+ years of experience and the emphasis on user research, data-driven improvements, and collaboration suggest that candidates with experience in structured operations environments, particularly those involving product launches or user adoption initiatives, will be highly competitive. The ability to simplify complex concepts aligns with operational efficiency goals. Process & Systems Portfolio Requirements Portfolio Essentials: • A comprehensive portfolio showcasing a range of UX writing projects, with a focus on mobile and web applications. • Case studies that detail the problem, your approach, the content solutions you implemented, and measurable outcomes. • Examples of UI text, microcopy, error messages, instructional content, and in-product messaging. • Demonstrations of how user research and data informed your content strategy and decisions. • Evidence of collaboration with design and engineering teams. Process Documentation: • Showcase your process for developing and refining UX copy, including research, drafting, iteration, and final delivery. • Illustrate how you incorporate feedback from stakeholders and user testing into your writing process. • Provide examples of style guides or content principles you have developed or adhered to. • Detail your approach to ensuring content consistency and accuracy across product features and platforms. Enhancement Note: For operations-focused candidates, highlighting experience with process mapping, workflow optimization, and documenting standard operating procedures (SOPs) within their portfolio can demonstrate a transferable skill set. Emphasizing how content creation processes contribute to operational efficiency and reduced ambiguity will be beneficial. Compensation & Benefits Salary Range: $55 - $70 per hour. Benefits: • Contract role with a part-time commitment (15 hours/week), offering flexibility. • Opportunity to work on impactful projects for an enterprise tech client. • Fully remote position, allowing for work from any location within the US. • Exposure to cutting-edge AI/ML product development. • Potential for contract extension based on performance and project needs. Working Hours: Approximately 15 hours per week, with flexibility in scheduling to accommodate collaboration across different time zones where necessary. Enhancement Note: The hourly rate aligns with industry standards for experienced contract UX Writers in the US. For operations professionals transitioning or applying, framing their experience in terms of efficiency gains and cost-effectiveness through clear communication can resonate. The part-time nature offers a unique work-life balance opportunity. Team & Company Context Company Culture Industry: User Research & Technology Consulting. User Research International (URI) operates within the technology and user experience research sector, providing specialized services to clients in enterprise tech. This context means the company is likely data-driven and focused on user insights. Company Size: While not explicitly stated, URI is a specialized consulting firm, suggesting a lean, expert-driven team structure rather than a large enterprise. This often translates to agile decision-making and close-knit project teams. Founded: Founded in 2025 (based on logo upload date for 2025), indicating a relatively new and dynamic organization focused on modern UX research practices. Team Structure: • The UX Writer will be embedded within a client's product team, working closely with Design, Research, Product Management, and Engineering. • This structure implies a highly collaborative and cross-functional team environment where communication and alignment are paramount. • Reporting will likely be to a product lead or design manager within the client organization, with oversight from User Research International. Methodology: • User Research International's core methodology is rooted in user research, emphasizing data-driven decision-making and user-centered design principles. • The project will require a similar approach, using insights from research and customer data to shape content strategy and execution. • Emphasis on Agile development practices and iterative content creation. Company Website: Enhancement Note: The company's focus on user research and consulting implies a culture that values data, evidence, and user empathy. For operations candidates, this means demonstrating how their analytical skills and process-oriented approach can support user-centric product development and GTM strategies. Career & Growth Analysis Operations Career Level: This role is an experienced individual contributor position, akin to a Senior UX Writer or Content Designer. It requires a high degree of autonomy and expertise in specialized content creation for digital products. Reporting Structure: The UX Writer will report to a product or design lead within the client's enterprise tech organization, while likely maintaining a dotted-line relationship with User Research International for contract management. Operations Impact: The UX Writer's output directly impacts user adoption, product usability, customer satisfaction, and potentially support costs by ensuring clear and intuitive product experiences. This role contributes significantly to the overall success of product launches and feature updates, aligning with key GTM objectives. Growth Opportunities: • Skill Deepening: Opportunity to specialize further in AI/ML content, enterprise software UX, or specific product domains. • Portfolio Expansion: Gain experience working with a large enterprise tech client, adding significant value to future career prospects. • Consulting Experience: Develop skills in client management and adapting to diverse organizational structures and workflows within the consulting framework. • Potential for Future Engagements: Successful completion of this contract may lead to further opportunities with User Research International or the client. Enhancement Note: For operations professionals, this role offers a chance to apply their process and efficiency mindset to the crucial area of user communication. Growth can be framed around improving operational efficiency through clearer product interfaces, reducing user error, and enhancing customer self-service capabilities. Work Environment Office Type: Fully Remote. This role is entirely remote, with no requirement to attend a physical office. Office Location(s): The role is open to candidates located within the United States. Specific time zone alignment (America/Chicago mentioned) may be preferred for team collaboration. Workspace Context: • A fully remote setup requires strong self-discipline, time management, and proactive communication skills. • Collaboration will primarily occur through digital channels (e.g., Slack, email, video conferencing). • Access to standard digital collaboration tools and potentially client-specific project management software will be necessary. • The environment demands independent work while remaining integrated with a remote product team. Work Schedule: Part-time, approximately 15 hours per week. This allows for significant flexibility, enabling professionals to balance other commitments or projects. The schedule will likely involve a mix of synchronous collaboration (meetings) and asynchronous work (writing, editing). Enhancement Note: For operations professionals accustomed to structured environments, the fully remote, part-time nature requires a high degree of self-management. Emphasize experience with remote collaboration tools and proven ability to meet deadlines without direct supervision, which are core operational skills. Application & Portfolio Review Process Interview Process: • Initial Screening: A review of your resume and portfolio to assess experience and fit. • Skills Assessment: Likely a practical exercise or take-home assignment to evaluate UX writing skills, problem-solving abilities, and content strategy thinking. • Interview with Hiring Team: This will involve discussions about your experience, portfolio, approach to UX writing, and collaboration style. Expect behavioral questions and scenario-based questions. • Client Interview (Potential): Depending on the client's process, a final interview with the end-client's product or design team may be required. Portfolio Review Tips: • Curate Strategically: Select 2-3 strong, relevant UX writing case studies that demonstrate your ability to solve user problems through content. Prioritize projects with clear objectives and measurable results. • Highlight Process: Clearly articulate your UX writing process, from research and ideation to execution and iteration. Show how you collaborate with designers and engineers. • Quantify Impact: Whenever possible, include metrics that demonstrate the positive impact of your content (e.g., reduced error rates, improved conversion, increased task completion, lower support tickets). • Tailor to AI/ML: If you have experience with AI/ML content or complex enterprise features, ensure these examples are prominent. • Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and that your writing within the portfolio itself is excellent. Challenge Preparation: • Be prepared to analyze a product scenario and propose UX copy solutions. • Practice articulating your thought process for simplifying complex information and addressing user needs. • Review common UX writing challenges, such as error messaging, empty states, and onboarding flows. • Understand the importance of brand voice and tone consistency. Enhancement Note: Operations candidates should emphasize in their portfolio how their structured approach to problem-solving and process improvement translates to creating clear, efficient, and user-friendly product content that supports operational goals like reduced friction and increased user autonomy. Tools & Technology Stack Primary Tools: • Design Collaboration Tools: Figma, Sketch, Adobe XD (for reviewing designs and collaborating with designers). • Communication Platforms: Slack, Microsoft Teams, Zoom (for team communication and meetings). • Project Management Tools: Jira, Asana, Trello (for tracking tasks and project progress). • Content Management Systems (CMS): Familiarity with CMS concepts is a plus, though specific tools may vary. Analytics & Reporting: • Analytics Platforms: Google Analytics, Amplitude, Mixpanel (for understanding user behavior and content performance). • User Research Tools: SurveyMonkey, Typeform, UserTesting.com, Lookback (for gathering user feedback and insights). CRM & Automation: • While not directly managing CRM or automation platforms, an understanding of how UX copy interacts with these systems (e.g., in-app messaging, onboarding sequences) is beneficial. Enhancement Note: For operations professionals, proficiency in project management and analytics tools is a significant advantage. Highlighting experience with tools like Jira for workflow management and Amplitude/Mixpanel for data analysis will demonstrate a strong overlap with operational skill sets. Team Culture & Values Operations Values: • User-Centricity: A deep commitment to understanding and serving user needs through clear, helpful, and empathetic content. • Data-Driven Decisions: Utilizing research, analytics, and customer feedback to inform content strategy and measure impact. • Collaboration & Communication: Fostering open dialogue and close partnerships with Design, Product, Engineering, and Research teams. • Clarity & Simplicity: Striving to make complex information accessible and easy to understand for all users. • Efficiency & Iteration: Embracing agile methodologies to deliver high-quality content efficiently and continuously improve based on feedback. Collaboration Style: • Embedded Team Member: Working as an integral part of the product team, not an external vendor. • Proactive Engagement: Actively participating in team meetings, design reviews, and product discussions. • Constructive Feedback: Providing and receiving feedback openly and professionally to drive continuous improvement. • Cross-Functional Alignment: Ensuring content strategies align with broader product and business objectives. Enhancement Note: The emphasis on data, efficiency, and collaboration directly mirrors core operational values. Candidates can highlight their experience in driving operational efficiency and aligning cross-functional teams through clear communication and process adherence. ⚡ Challenges & Growth Opportunities Challenges: • Balancing Technical Complexity with User Simplicity: Crafting content for enterprise tech and AI/ML features that is both accurate and easily understood by a diverse user base. • Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication within a fully remote, part-time contract setting. • Navigating Enterprise Environments: Adapting to the specific processes, stakeholders, and potential complexities of a large enterprise client. • Demonstrating ROI: Quantifying the impact of UX writing on user experience, adoption, and business metrics in a tangible way. Learning & Development Opportunities: • Specialized Domain Knowledge: Gaining in-depth understanding of enterprise technology and AI/ML applications. • Advanced UX Writing Techniques: Refining skills in areas like conversational AI content, microcopy optimization, and complex user flows. • Cross-Functional Expertise: Deepening knowledge of product development, design thinking, and engineering processes. • Consulting Acumen: Developing skills in client engagement and project management within a consulting context. Enhancement Note: For operations professionals, framing these challenges in terms of process improvement, risk mitigation (e.g., through clear error messages reducing support tickets), and efficiency gains will be effective. The growth opportunities can be linked to enhancing operational effectiveness through improved user communication. Interview Preparation Strategy Questions: • "Describe your process for creating UX copy for a new feature, from initial concept to final implementation. How do you incorporate user research and data?" (Focus on your structured approach, research methods, and iterative process.) • "How would you approach writing content for an AI-powered feature to ensure user trust and clarity?" (Highlight your understanding of AI ethics, user education, and simplifying complex interactions.) • "Walk us through a challenging UX writing project in your portfolio. What was the problem, your solution, and the outcome?" (Be prepared to detail your problem-solving methodology and quantify results.) Company & Culture Questions: • "What interests you about User Research International and this specific contract role?" (Research URI's mission and connect it to your skills and career goals.) • "How do you handle feedback on your writing, especially from stakeholders with differing opinions?" (Emphasize your collaborative and iterative approach.) • "How do you ensure brand voice and tone consistency across a product, especially in a remote, collaborative environment?" (Discuss your methods for maintaining standards and communicating them.) Portfolio Presentation Strategy: • Storytelling: Frame each case study as a narrative – the challenge, your unique contribution, the solution, and the impact. • Visuals: Use screenshots, mockups, or flow diagrams to illustrate your points and show the context of your copy. • Metrics First: Lead with the impact and results, then explain how your content achieved them. • Concise Explanations: Be clear and direct in your descriptions, avoiding jargon where possible. • Interactive Elements: Be ready to answer questions and engage in a discussion about your work, demonstrating your thinking process. Enhancement Note: Operations candidates should prepare to discuss how their experience in process optimization, data analysis, and cross-functional team coordination directly contributes to the effectiveness and efficiency of UX writing, aligning clear communication with operational goals and user adoption. Application Steps To apply for this operations-aligned UX writing position: • Submit your application through the provided link on the JazzHR platform. • Tailor your resume: Highlight your 8+ years of experience, focusing on achievements related to clarity, user comprehension, and process efficiency in content creation. Quantify your impact where possible. • Curate your portfolio: Select 2-3 of your strongest UX writing projects. For each, clearly articulate the problem, your process (emphasizing structured methodology), the content solutions, and measurable outcomes. Include examples relevant to complex features or AI/ML if available. • Prepare for a skills assessment: Anticipate a take-home assignment or practical exercise that will test your ability to write clear, user-centered copy for a given scenario. Practice simplifying complex information. • Research User Research International: Understand their approach to user research and their client base to articulate your interest and cultural fit. ⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. Apply tot his job