VP Digital Banking Product Manager

Description If you’re looking for an exciting career opportunity, you’re in the right place. West Coast Community Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We operate full-service branches in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville. Delivery of relationship-based service with a solutions-driven focus sets us apart from the competition. We offer direct access to decision-makers combined with modern banking technologies and digital tools. The Bank is a leading SBA lender in Santa Cruz County and Silicon Valley and a top USDA lender in the state of California. Since opening in 2004, we have proudly upheld our commitment to support regional well-being by actively participating in and donating to local nonprofit organizations. We engage in impactful volunteerism and support the greater economic vitality within our four-county reach, contributing more than 2,000 hours of volunteering annually. Our success is driven by our exceptional team — experienced, knowledgeable and focused on delivering results! National, regional and local honors we’ve received include: • Newsweek – America’s Best Regional Banks and Credit Unions 2025 • American Banker Magazine – Top 100 Best Performing Community Banks in the U.S., 10 years • Good Times – Readers’ Poll, Best Bank in Santa Cruz County, 13 years • Santa Cruz Sentinel – Readers’ Choice, Best Bank in Santa Cruz County, 10 years • Farm Bureau of Santa Cruz County and Agri-Culture – Al Smith Friend of Agriculture Award • Second Harvest Food Bank – Big Step and Platinum Awards for Holiday Food and Fund Drive • Santa Cruz Area Chamber of Commerce – Business of the Year 2025, 2021 and 2018 • The Pajaronian – Best of the Pajaro Valley 2024 Readers’ Poll, Best Bank • The Press Banner – The Best of Scotts Valley 2024 Readers’ Poll, Best Local Bank Position Overview: This role is remote for candidates residing in California. The Vice President, Digital Banking Product Manager supports the delivery and ongoing improvement of the Bank’s digital banking solutions. Strong client-service orientation is essential as this position frequently handles escalated digital banking issues. Ensures digital services meet client needs, comply with regulatory requirements, and align with organizational goals. The position works closely with internal teams and external partners to maintain secure, reliable, and user-friendly digital experiences. Responsibilities include supporting product positioning, communicating key benefits, and assisting with the development and management of the product roadmap to bring new products and services to market. This role also requires exceptional client service skills, a professional and calming communication style, and the ability to quickly build trust with clients and team members. Must demonstrate superior issue-resolution abilities, including the ability to effectively de-escalate complex or sensitive situations with clarity, calm and professionalism. Essential Job Functions • Support the execution and maintenance of, but not limited to Digital Banking and Treasury Management products, including Online/Mobile Banking, Bill Pay, RDC, ACH, Wires, Money Movement Rails and Digital Wallets. • Assist with product setup, testing, integration, rollout, and updates. • Help research market trends and competitor offerings to identify improvement opportunities. • Create and update product documentation such as requirements and user guides. • Monitor product performance and client usage to identify areas for enhancement. • Ensure systems are functioning correctly and meet performance and compliance expectations. • Work with 3rd party technology vendors to maintain platform reliability and meet SLA commitments. • Support compliance, risk, and audit activities as needed. • Collaborate with internal teams to support product delivery, updates, and cross-department changes. • Effectively handle escalated digital banking inquiries from clients and internal teams. • Maintain training materials to help staff and clients effectively use digital tools. Requirements • Minimum 5 years of experience in banking or financial services, with at least 2 years in digital banking or product management or equivalent experience. Requisite Skills • Expertise in digital banking platforms and Treasury Management products, technologies, emerging trends, and how clients use them. • Strong knowledge of banking regulations, compliance standards, and cybersecurity best practices. • Reliable, accountable, and maintains a high standard of integrity. • Excellent people skills with a friendly, approachable communication style. • Able to work effectively with clients and internal teams. • Detail oriented with commitment to accuracy. • Excellent written and verbal communication skills. • Organized with the ability to prioritize and manage multiple tasks in a fast-paced environment. • Collaborative team player who adapts well to changing business needs. Required Education • Bachelors degree in business, Finance, Information Systems, or equivalent work experience. • Relevant certifications (e.g., AAP, APRP, AFPP, NCP, CTP) are a plus. Supervisory Responsibility • May supervise project teams and/or support staff depending on initiative scope. Benefits: • Medical, dental, and vision plans • Vacation, sick leave, paid Holidays • Paid volunteer time • Employer paid life insurance • 401(k) with employer matching • Ongoing training, professional development and career advancement opportunities Physical Demands: The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate typical office equipment such as a computer, telephone, mouse and keyboard. • Specific vision abilities required by this job include close vision requirements due to computer work. • Light to moderate lifting may be required. • Regular, predictable attendance is required; including the occasional evening and weekend work as business demands dictate. • Travel between company locations as needed. Work Environment The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e., business office with computers, phone, and printers, moderate traffic). • Ability to work in a confined area. • Ability to sit or stand at a computer terminal for an extended period. Apply tot his job