VP/Director of Care Operations – Transformation

Job Description: • Build & Lead Next-Generation Care Teams • Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach. • Drive excellence in communication, documentation, and value-based outcomes. • Develop workflows for triage, care coordination, education, and escalation. • Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency. • Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into clear operational workflows and accountability structures. • Stand up care teams with the right structure, capacity, and leadership coverage for live operations. • Launch operating standards for outreach, documentation, and quality. • Activate live care programs integrated with Chamber’s platform. • Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains. • Lead an exec-level performance readout on engagement, capacity, and scalability readiness. Requirements: • Build & Lead Next-Generation Care Teams • Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach. • Drive excellence in communication, documentation, and value-based outcomes. • Develop workflows for triage, care coordination, education, and escalation. • Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support. • Ensure care teams are working at top-of-license, shifting repetitive tasks to automation. • Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency. • Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning. • Ensure delivery against contractual SLAs and key payer metrics. • Translate payer requirements into clear operational workflows and accountability structures. • Stand up care teams with the right structure, capacity, and leadership coverage for live operations. • Launch operating standards for outreach, documentation, and quality. • Activate live care programs integrated with Chamber’s platform. • Implement first-wave AI functionality into frontline workflows to demonstrate efficiency gains. • Lead an exec-level performance readout on engagement, capacity, and scalability readiness. Benefits: • 12–15+ years in healthcare delivery operations, preference for value based or virtual care experience. • Experience in a scaling start-up environment; comfortable rolling up your sleeves and building and operating through ambiguity. • Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery. • Proven leader; successfully built and scaled patient-facing operational teams of 10+ people. • Operational experience translating contracts into repeatable workflows with measurable outcomes. • Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement. • Excellent communicator who influences cross-functionally with clinical, product, and executive partners. • Passionate about transforming heart health for patients and providers. Apply tot his job