Call Center, 211 Helpline, Multiple Shifts available. **Bilingual a BONUS**

Employer Industry: Non-Profit Human Services Why consider this job opportunity: - Salary up to $17.50 per hour - Generous 401(k) retirement plan - Paid vacation and sick time - Employer-paid life and disability insurance - Opportunities for professional development and tuition reimbursement - Commitment to fostering integrity, inclusion, and responsibility in the workplace What to Expect (Job Responsibilities): - Respond to inquiries through phone calls, emails, chat, and text, providing strong customer focus - Maintain a nonjudgmental attitude while assisting clients from diverse backgrounds - Assess clients' needs using active listening and pertinent questions - Record client information into the call center database and provide appropriate referrals - Follow up with clients to ensure their needs have been met and complete assessments for high-risk situations What is Required (Qualifications): - High school diploma or GED is required - Associate's degree preferred or one to two years of related experience in Social Services or Human Services - High level of written and verbal communication skills with attention to detail - Proficiency in using call center software, computer hardware, and telephone equipment - Ability to work flexible schedules and maintain confidentiality How to Stand Out (Preferred Qualifications): - Bilingual proficiency preferred for effective communication with clients and colleagues - Proactive in seeking self-learning opportunities related to UWM programs and strategies - Experience working with diverse populations and cultural competency #NonProfit #HumanServices #CommunitySupport #CareerOpportunity #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job