Case Manager Lead - Disaster Recovery (Remote)

About the position Are you interested in helping Florida create communities that are more resilient in the face of future disasters? Join the ICF team and make a difference! Our growing Disaster Management Division makes BIG things happen every day. ICF is seeking a Case Manager Lead to help the State of Florida manage grants to carry out strategic and high-impact activities to mitigate disaster risks and reduce future losses in its communities. This position is 100% Remote in the United States. As Case Manager Lead, you will work closely with the Program Manager and senior ICF staff, subject matter experts; train and manage a team of case managers; and - as a point of escalation for case managers - clearly communicate information to residents regarding their options to help them make informed decisions. Responsibilities • Develop and master policies and procedures governing case management for our clients. • Supervise and manage Case Managers, including but not limited to: • - Assigning cases to the case management team, • - Maintaining their schedules and timesheets, and • - Assisting case managers in achieving monthly goals and with unique/difficult cases as an escalation point of contact. • Maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within established program guidelines. • Assist with drafting and issuing updated policies and procedures, job aids, and/or operations management manuals to aid in implementing the program(s) • Train, supervise, and evaluate the operations of case managers. • Coordinate closely with call center, inspection staff and client. • Help refine program procedures and processes for implementation. • Provide guidance and assessment of case management staff, as needed. • Present technical information in key meetings. • Interact with senior staff from local and state agencies, as needed. • Support strategy for intake launch and operations. • Advise senior leadership and management, as needed. • Perform other duties as required. Requirements • 5+ years of experience providing intake and case management services and knowledge of best practices for providing case management services for programs aimed at assisting individual households • Experience with state and/or federally-funded grant programs. • 3+ years in a supervisory or management role. • Excellent professional verbal and written communication skills, able to work in a fast-paced environment with flexibility to adapt to changing priorities and deadlines. • Strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). Nice-to-haves • 5+ years of in-depth and hands-on knowledge of grant programs, regulations, and implementation, including strong understanding of compliance. • 5+ years of experience in grant funded or public assistance programs, such as housing programs • Experience working in a consulting firm, development organization, or public agency preferred. • Experience delivering training and technical assistance to state and local government agencies. • Willingness to travel up to 25% depending on role and project needs in the United States. Apply tot his job