**Experienced Customer Service Representative – Flexible Remote Opportunity with arenaflex**

As a dedicated and compassionate individual who is passionate about making a positive impact on people's lives, we invite you to join arenaflex as a Customer Service Representative. This exciting opportunity allows you to work from home, set your own schedule, and provide exceptional support to patients and caregivers in self-directed Medicaid programs. **About arenaflex** arenaflex is a leading provider of innovative solutions that empower individuals to live independently and receive care from their loved ones. Our mission is to revolutionize the way people access healthcare services, and we're committed to delivering exceptional customer experiences that exceed expectations. **The Role** As a Customer Service Representative at arenaflex, you'll be the first point of contact for patients and caregivers who require assistance with payroll services, program applications, and other related inquiries. Your primary responsibilities will include: * Answering incoming calls with compassion and professionalism, responding to questions, and providing important information * Assisting with enrollment, program applications, and setup in applicable systems * Retrieving information to support caregivers with payroll-related inquiries * Utilizing de-escalation techniques to resolve emotionally charged situations * Offering guidance and directions to effectively resolve issues * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice * Empathy, patience, and a friendly demeanor at all times * Excellent active listening skills and written and verbal communication skills * Strong attention to detail and the ability to multitask in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure a productive and comfortable work environment, you'll need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for certification experience **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within arenaflex's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this client requires that contractors service at least 20 hours per week. Due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting arenaflex, you'll need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you won't be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. You'll also receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within arenaflex's hours of operation * The chance to achieve better work-life balance **NexRep Perks** You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Associated Topics** * Agente de servicio al cliente * Call center specialist * Coordinator * Customer care representative * Intern * Internship * Rep * Support * Technical support * Telephone service representative **Apply Now!** If you're a motivated and compassionate individual who is passionate about making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join arenaflex as a Customer Service Representative and start your journey towards a fulfilling and flexible career. Apply Job! Apply for this job