Client Care and Billing Specialist job at Ellie Mental Health in Warrington, PA

Title: Client Care and Billing Specialist Location: Warrington, PA 18976 Job Description: Responsive recruiter Replies within 24 hours Benefits: Company parties Competitive salary Flexible schedule About Us At Ellie Mental Health Warrington, we’re redefining mental health care by combining clinical excellence with compassionate service. We support individuals across Pennsylvania through a growing team of therapists—and we rely on skilled billing professionals to keep our operations running smoothly. Job Overview We are seeking an experienced Mental Health Client Care and Billing Specialist to join our revenue cycle team. The ideal candidate will have a strong background in Behavioral Health Communication Billing, familiarity with commercial payers, and a commitment to accuracy, efficiency, and follow-through. This awesome team member is reliable, detail-oriented, and committed to creating a welcoming and efficient environment for our clients and team. Responsibilities: · Be the first point of contact—answer calls, manage emails, and greet clients with warmth and professionalism. · Schedule client appointments and coordinate care to ensure seamless support. · Maintain compliance with charts, insurance billing, and office documentation. · Work collaboratively with our team. · Submit insurance claims (primary and secondary) accurately and in a timely manner · Review and resolve rejected/denied claims · Manage aging reports and follow up on unpaid claims or denied claims and work with insurance companies to resolve discrepancies. · Monitor claim status and ensure timely reimbursement in accordance with payer timelines. · Handle patient billing inquiries and provide clear and compassionate explanations regarding account balances. · Assist with audits, reporting, and month-end reconciliation as needed. · Make calls to collect patient co-pays/co-insurance · Verify patient insurance information and eligibility. · Post insurance and patient payments · Send patient statements and respond to billing inquiries · Maintain HIPAA compliance and confidentiality · Collaborate with clinical and admin teams on documentation and coding best practices · Perform other duties as assigned by Clinic Director. Qualifications Education: Bachelor’s degree required (Healthcare Administration, Business, or related field preferred). Experience: 2+ years of medical billing experience, preferably in mental or behavioral health with Strong knowledge of CPT, ICD-10, and EHR/PM systems (Valant preferably) Insurance Knowledge: Proven proficiency with both private insurance and Medicare billing, including eligibility verification, authorizations, claims submission, and appeals. Familiarity with BCBS, IBX, Aetna, United, Cigna, Optum, Medicare and other major Pennsylvania payers Revenue Cycle Management: Hands-on experience contributing to the full revenue cycle — from patient intake and coding through payment posting, denial management, and reporting. Technical Proficiency: Comfortable working with billing software, clearinghouses, and electronic health record (EHR) systems; ability to adapt to new technologies and AI-driven solutions. Strong communication skills—able to work independently and as part of a team · Ability to manage multiple tasks in a fast-paced healthcare environment Bonus If You Have Experience with multi-location practices or credentialing support What We Offer Flexible work hours (hybrid available) Supportive, mission-driven team Growth opportunities as we expand The chance to make a meaningful impact behind the scenes of care. Schedule: Monday to Friday · Occasional flexibility required based on organizational needs. Experience: Mental/Behavioral Health Billing: 2 years (Required) Valant EHR: 1 year (Preferred) Flexible work from home options available. Compensation: $20.00 per hour Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways. Don’t meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! Employee Experience We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Company Structure Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we’re just people helping people. Wanna join the herd? Apply tot his job