Client Care Coordinator - Home Care

Benefits $100 per assessment completed 401(k)/retirement Dental insurance Client referral bonus program Caregiver referral bonus program Accident insurance Life insurance Hospital insurance Short-term disability insurance Critical illness insurance Vision insurance Paid time off Overview Our growing home care agency seeks a Client Care Coordinator to join the team. You will work collaboratively with prospective clients (primarily seniors) and their families to determine care needs, preferences, and goals, by conducting comprehensive in-home assessments. The Care Coordinator will also develop and implement the Care Plan for clients based on our agency's internal policies and industry best practices. The ideal candidate is customer focused, has a positive, proactive mindset focused on believing you can overcome challenges and achieve goals characterized by self-belief, resilience, problem-solving, a willingness to take initiative, as well as teach and learn. While this is a part-time time role with flexible hours, you must be available to attend assessments as needed. Essential Duties / Responsibilities 1. Performs care assessments in-home or by phone; also performs re-assessments to capture evolving care need and modifies care plans as needed. 2. Educates clients on agency services, features and benefits, and provides information about agency policies and procedures. 3. Assures that level of care established for clients is safe and appropriate based on in-home assessment, ongoing client monitoring, and periodic re-assessment. 4. Serves as primary contact for clients care needs, addressing inquiries and resolving issues promptly and professionally. 5. Leads in-home orientations for new caregiver-client pairings. 6. Coaches and trains caregivers to ensure consistent, exceptional care. 7. Assists agency staff in achieving weekly and monthly goals. Qualifications ● Minimum 3 years of experience performing in-home assessments, care plan creation and implementation, and outcome evaluation for seniors and other home-bound persons for private pay home care agency or retirement community. ● A strong commitment to patient confidentiality and compliance with HIPAA regulations, as well as the ability to document assessment and re-assessment findings accurately and thoroughly ● Must be comfortable with closing/asking for business ● Proficiency in office software applications (e.g., Zoom, care management software, Google Sheets, Google Calendar) ● Must be comfortable entering personal living spaces while displaying a positive attitude ● Must have excellent verbal communication and follow-up skills ● LPN or RN experience strongly preferred Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Flexible work from home options available. Apply tot his job