Customer Onboarding, PEO

Job Description: • Helping customers from low and medium-touch journeys through onboarding and offboarding • Helping your teammates with escalations and day-to-day questions on processes and Deel products • Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams • Setting up customers to success in timely manner through becoming expert in Deel products • Problem solve Client’s issues and proactively advocate for Client’s success • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects. Requirements: • You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys. • 1-2 years of experience with Professional Employer Organization (PEO) • Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert. • Creative approach to problem-solving and embrace the challenge with the tools at your disposal. • Excellent communicator with great written and presentation skills. • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them • Demonstrate understanding of project management principles and ability to lead projects to completion successfully • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards • Have a strong analytical foundation with the ability to manipulate and synthesize data • Are curious by nature and interested in making an impact Benefits: • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access Apply tot his job