Customer Service Representative, Remote
About the position We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Service Specialist, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career. Location: This role will be 100% Remote Work arrangement. Start Date: March 2, 2026 Training Hours: Monday - Friday 10:30a.m. - 7:00p.m. EST zone (12 weeks) mandatory attendance Post Training Hours: Monday - Friday 11:30a.m. - 8:00p.m. EST zone Every other Saturday - 9:30a.m. - 6:00 p.m. EST /Wednesday Comp Day Responsibilities • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. • Provide Exceptional Customer Service experience to our policyholders in every interaction. • Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing. • Initiate claims according to claims best practices and assist with existing claim inquiries. • Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate. • Promote digital self service capabilities. • Utilize multiple computer applications with accuracy. • Required to commit to the training and work schedule. • Have a dedicated workspace free from distractions during work and training hours. Requirements • A demonstrated background in customer service, insurance, retail, restaurant, or a related field. • Excellent verbal and written communication skills with strong ability to empathize with customers. • Ability to work in a fast-paced complex environment while multitasking • Strong attention to detail • Experience working in a Windows-based computer environment • The ability to work in a collaborative environment • Problem solving and critical thinking skills • High School Diploma or equivalent required Nice-to-haves • Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships. • bachelor’s degree a plus Benefits • Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE! • 25 days paid time off in your first full year • Tuition reimbursement • Paid volunteer opportunities • Employee recognition • Wellness program • And more! Apply tot his job