**Director, Category Development - Non Foods, Customer Experience (Remote)**

Join arenaflex, the industry leader in procurement and supply chain solutions, as we continue to revolutionize the way businesses operate. As a Director, Category Development - Non Foods, Customer Experience, you will play a pivotal role in driving the growth and success of our non-foods category, working closely with customers to create memorable experiences and stays. **About arenaflex** arenaflex is the subsidiary of the 6th largest company in the world, Compass Group PLC, yet we pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily and cost-effectively run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course, we support Compass Group, the world's largest contract food and support services provider. **Why arenaflex?** We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong, and our compensation packages are competitive. We are constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment. **Our Value System: People FIRST** People FIRST is the foundation for everything we do at arenaflex. It stands for Flexibility, Inclusion, Results, Sustainability, and Transparency. We follow this value system to connect and interact with our clients, business partners, and fellow associates. **Job Summary** This is a new position, with the mission of becoming a valued and trusted partner to our customers as they create and build solutions for the customer experience in the non-foods area. The Director will listen, visit sites, build trust, and work hand-in-hand with our customers on solutions in the designated non-foods categories that are essential to room management, restaurant experiences, and common space curation. **Key Responsibilities** * Develops a strategy for customers, mapping out the current landscape and defining an improvement plan for the near, mid, and long-term to stimulate interest from and engagement with customers for assortments needed for our 3rd-party members. * Works directly with customers to implement programs and increase contract utilization volume. * Provides insights to cross-functional partners, including the account management, sales, category, and sourcing teams, to grow category. * Develops and maintains senior stakeholder business relationships to build and win internal and external support for the benefit of the business. * Implements and tracks category utilization and growth initiatives to help drive key business strategies. * Maintains a robust understanding of trends in the customer experience space. * Leverages market insights and data to ensure competitive market pricing/cost/value/innovation. * Creates, prioritizes, and plans a pipeline of opportunities to deliver saving objectives. * Engages with facilities management leadership in our customer base to build trust and gain insights. * Partners and collaborates with suppliers and customers to provide growth and implementation experiences for all parties. * Prioritizes constant engagement with key customers to expand the portfolio. * Drives preferred supplier growth. **Requirements** * Bachelor's degree or equivalent work experience required; MBA preferred. * Minimum of 8 years' experience in procurement or category development, and 6 years' experience leading a team of direct reports. * Work in a related category, with hotel, commercial project management, or resort experience preferred. * Superior presentation and influencing skills with an ability to liaise at all levels. * Exceptional customer service and client relationship management. * A leader in cross-functional collaboration, leveraging category management, sourcing, distribution, and consumer insights to build unrivalled client value. * Proven record in developing strategic business plans and managing cross-functional projects. * Strong business acumen and analytical abilities. * Ability to negotiate and build relationships at senior levels. * Ability to collaborate with customers and represent their needs to the organization and suppliers. * High proficiency level with MS Excel, Word, and PowerPoint. * Contract management, Project management, or Consulting services experience is a plus. * Travel up to 50% annually. **What We Offer** * Competitive salary range: $140,000-$160,000 (commensurate with experience) + bonus opportunity. * Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic and growing organization, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. **Accommodation** Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. **Applications Accepted on an Ongoing Basis** Applications are accepted on an ongoing basis. arenaflex maintains a drug-free workplace. Apply for this job