**Experienced Area Manager – Customer Service and Operations Leadership at arenaflex**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences and operational excellence. As a leader in the industry, we're seeking a motivated and customer-focused individual to join our team as an Area Manager. In this role, you'll have the opportunity to lead a team of hourly workforce, drive business results, and make a lasting impact on our customers' lives. **About arenaflex** arenaflex is a dynamic and innovative company that's changing the face of customer service and operations. With a strong commitment to customer satisfaction, we're dedicated to delivering millions of packages and smiles to our customers every day. Our Operation's workflow is designed to ensure seamless delivery, with three major components: First mile, Middle mile, and Last mile. Our vision and dedication to the customer are constant, and we're looking for like-minded individuals to join our team. **Key Responsibilities and Job Elements** As an Area Manager at arenaflex, you'll be responsible for leading a team of hourly workforce and driving business results. Your key responsibilities will include: * Supporting, mentoring, and motivating your hourly workforce to maintain the highest levels of safety, quality, attendance, and performance * Managing safety, quality, productivity, and customer delivery promises to ensure seamless delivery * Collaborating with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives * Lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching * Standing/walking for up to 12 hours during shifts * Working in an environment where the noise level varies and can be loud * Working in an environment that's subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climbing and descending stairs (applies to sites with stairs) **Essential Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in a customer-facing or operations leadership role * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Ability to stand/walk for up to 12 hours during shifts * Ability to work in an environment where the noise level varies and can be loud * Ability to work in an environment that's subject to variable temperatures and weather (delivery stations include outside loading departments) * Ability to continuously climb and descend stairs (applies to sites with stairs) **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience in a customer service or operations leadership role in a similar industry * Knowledge of safety protocols and procedures * Experience with quality assurance and control processes * Ability to work in a team environment and build strong relationships with colleagues * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong leadership and management skills * Ability to build strong relationships with colleagues and stakeholders * Strong attention to detail and ability to maintain accuracy * Ability to work in a team environment and build strong relationships with colleagues * Strong adaptability and flexibility in a changing environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Area Manager, you'll have the opportunity to: * Develop your leadership and management skills through training and development programs * Work with a diverse team of colleagues and stakeholders to drive business results * Contribute to the development of new processes and procedures to improve customer satisfaction and operational efficiency * Participate in performance-based bonuses and incentives * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Customer obsession: We're dedicated to delivering exceptional customer experiences and meeting customer expectations. * Ownership: We take ownership of our work and are accountable for our actions and results. * Invent and simplify: We're committed to innovation and simplifying processes to improve efficiency and effectiveness. * Are right, a lot: We're committed to making the right decisions and taking calculated risks to drive business results. * Learn and be curious: We're committed to learning and growing, and we encourage our employees to be curious and ask questions. **Compensation, Perks, and Benefits** As an Area Manager at arenaflex, you'll enjoy a competitive compensation package, including: * Estimated salary: $20 to $28 per hour based on qualifications * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Performance-based bonuses and incentives * Opportunities for career growth and development * Flexible work arrangements, including remote work options **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences and operational excellence, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our company culture. Apply for this job