**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, making a significant impact on their health journey. **About arenaflex** arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are passionate about transforming the healthcare industry. **Job Summary** We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling high-volume calls, resolving patient inquiries, and ensuring timely delivery of medications. If you have a passion for helping others, strong computer skills, and a commitment to delivering exceptional customer service, we encourage you to apply. **Key Responsibilities** * Handle high-volume calls from patients, resolving inquiries and concerns related to prescription refills, order status, and insurance coverage * Provide empathetic and personalized service to patients, ensuring their needs are met and exceeded * Collaborate with internal teams to resolve complex issues and ensure timely delivery of medications * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in Microsoft Office and CRM software * Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and internal teams * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines * High school diploma, GED, or equivalent experience **Preferred Qualifications** * 6+ months of experience handling and resolving complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a call center environment, with a strong understanding of call center metrics and performance indicators **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00am EST to 5:00pm EST (training schedule) * Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST (8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** * The typical pay range for this role is $17.02 to $27.16 per hour * Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Career Growth Opportunities** arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company. With a strong commitment to employee development and growth, we provide ongoing training and development opportunities to enhance your skills and knowledge. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced environment, with a high-energy culture and a passion for providing excellent customer service. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose, and we want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary range of $17.02 to $27.16 per hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional development and growth * A dynamic and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job