**Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex**

**Join arenaflex's dynamic team as a Bilingual Financial Customer Service Representative and embark on a rewarding career journey in the heart of the customer service industry.** At arenaflex, we pride ourselves on being a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with arenaflex** As a valued member of our team, you can expect to enjoy a range of benefits that will enhance your career and personal life. These include: * **Paid Training**: We invest in your growth and development, providing comprehensive training to equip you with the skills and knowledge needed to excel in your role. * **Competitive Wages**: Our compensation packages are designed to recognize and reward your hard work and dedication. * **Full Benefits**: Enjoy comprehensive benefits, including medical, dental, vision, 401(k), and more, to ensure your well-being and financial security. * **Paid Time Off**: Relax and recharge with our generous paid time off policy, allowing you to maintain a healthy work-life balance. * **Employee Wellness and Engagement Programs**: We prioritize your well-being and offer a range of programs to support your physical, emotional, and mental health. **About arenaflex and You** At arenaflex, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach. Our team is inspired to deliver only the best in all that we do, and we're looking for like-minded individuals to join us on this journey. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you grow and develop your skills, and our career advancement opportunities are designed to take you anywhere you want to go. **Work from Home Requirements** As a remote employee, you'll need to meet the following requirements: * **Internet Connection Requirements**: * Minimum subscribed download rate equal or exceeds 12.0 Mbps * Minimum subscribed upload rate equal or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * **Clean and Quiet Workspace**: Ensure you have a dedicated and quiet workspace to focus on your work. **Responsibilities** As a Bilingual Financial Customer Service Representative, your responsibilities will include: * **Fielding Customer Inquiries**: Respond to customer questions, issues, or concerns in a timely and professional manner. * **Escalating/Transferring/Completing Conference Calls**: Collaborate with banks, loan originators, financial institutions, and other stakeholders to resolve customer issues. * **Tracking Call-Related Information**: Accurately record and track all call-related information for auditing and reporting purposes. * **Providing Feedback on Call Issues**: Offer constructive feedback to improve call handling and customer satisfaction. **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need to meet the following qualifications: * **Bilingual Spanish/English**: Fluency in both Spanish and English is required. * **High School Diploma or GED**: A high school diploma or equivalent is necessary. * **Age Requirement**: You must be at least 18 years old. * **Customer Service Experience**: A minimum of 6 months of customer service experience is required. * **Call Center Experience**: 6 months of call center experience is preferred. * **Typing Speed**: You must be able to type at least 25 words per minute. * **Comfort with Desktop Computer System**: Familiarity with desktop computer systems is essential. * **Proven Oral & Written Communication Skills**: Strong communication skills are necessary for success in this role. * **Logical Problem-Solving Skills**: Ability to analyze and resolve customer issues in a logical and methodical manner. * **Availability to Work Various Shifts**: Flexibility to work various shifts, including evenings, weekends, and holidays. * **Ability to Use Windows Operating Systems**: Familiarity with Windows operating systems is required. * **Organization and Work Prioritization Skills**: Ability to prioritize tasks and manage your time effectively. * **Able to Work Independently**: Self-motivation and ability to work independently with minimal supervision. * **Ability to Work in a Constantly Changing and Fast-Paced Environment**: Adaptability and ability to thrive in a dynamic and fast-paced environment. * **Ability to Stay Composed and Objective**: Emotional intelligence and ability to remain composed and objective in challenging situations. * **Strong Listening Skills**: Ability to actively listen to customers and respond to their needs. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and embark on a rewarding career journey in the heart of the customer service industry. Apply for this job