Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual looking to take your career to the next level in a dynamic and supportive work environment? Do you possess excellent communication skills, a passion for delivering exceptional customer experiences, and a willingness to learn and grow? If so, we invite you to join blithequark as a Bilingual Financial Customer Service Representative, working remotely from the comfort of your own home. About blithequarkblithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. Why Join blithequark? At blithequark, we offer a range of benefits that make us an attractive employer, including:* Paid Training to help you develop your skills and knowledge* Competitive Wages that reflect your value to our organization* Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your overall well-being* Paid Time Off to relax and recharge* Employee wellness and engagement programs to promote a healthy work-life balanceYour Role at blithequarkAs a Bilingual Financial Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. ResponsibilitiesYour key responsibilities will include:* Fielding customer inquiries via phone to resolve their questions, issues, or concerns* Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more* Calmly attempting to resolve and de-escalate any issues* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issuesQualificationsWe're looking for fearless people who are inspired to deliver only the best in all that they do.To be successful in this role, you will need:* Bilingual Spanish/English required* High School Diploma or GED required* Must be over 18 years of age* 6 months customer service experience minimum* 6 months Call Center experience, preferred* Ability to type 25 wpm* Comfort with desktop computer systems* Proven oral and written communication skills* Logical problem-solving skills* Availability to work various shifts* Ability to use Windows operating systems* Organization and work prioritization skills* Ability to work independently* Ability to work in a constantly changing and fast-paced environment* Ability to stay composed and objective* Strong listening skillsWork from Home RequirementsTo ensure your success in this remote role, you will need:* A reliable internet connection with the following specifications:+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps+ ISP must have no packet loss and ping under 50ms* Proof of internet speed required* A clean and quiet workspaceCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Bilingual Financial Customer Service Representative, you will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Career growth opportunities to advance your career within the organization* A supportive and collaborative work environment that encourages learning and growthWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:* Respect and empathy for all employees and customers* Open communication and transparency* Collaboration and teamwork* Continuous learning and growth* Fun and engagementCompensation, Perks, and BenefitsAs a Bilingual Financial Customer Service Representative at blithequark, you can expect:* Competitive compensation and benefits package* Paid time off and holidays* Employee wellness and engagement programs* Opportunities for career growth and advancement* A fun and engaging work environmentIf you are a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity.Please visit our website to learn more about blithequark and our application process. ! We look forward to hearing from you and exploring how you can contribute to our team's success!