**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support**

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient world. **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're always looking for talented individuals who share our enthusiasm and commitment to excellence. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be part of a dynamic team that's dedicated to providing exceptional support to our users. In this role, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and efficient manner. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for our mobile application, responding to user inquiries and resolving issues in a timely and efficient manner. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are logged and tracked accurately. * Collaborating with our development team to identify and resolve issues, providing feedback and insights to help us improve our application and services. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and best practices. **Minimum Qualifications** To be considered for this role, you'll need to meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We understand that everyone's career path is unique, and we're happy to consider substitutions for the required education and experience. If you have: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis. * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're particularly interested in candidates with: * Jira experience, with a proven track record of using this tool to manage and resolve issues. * ITIL Certification, demonstrating your expertise in IT service management and your commitment to delivering exceptional service. * Agile and scrum methodology experience, with a proven ability to work collaboratively with cross-functional teams. * Government work experience, with a deep understanding of the unique challenges and opportunities in this sector. * Apple and Google Play Store experience, with a proven ability to troubleshoot and resolve issues on these platforms. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a proven ability to troubleshoot and resolve complex issues. **Work Environment and Company Culture** As a remote worker, you'll be part of a dynamic team that's dedicated to providing exceptional support to our users. We're committed to creating a work environment that's inclusive, supportive, and empowering, with opportunities for growth and development. Our company culture is built on a foundation of collaboration, innovation, and customer obsession, and we're always looking for talented individuals who share our values and enthusiasm. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications. * Opportunities for professional growth and development, including training and certification programs. * A comprehensive benefits package, including health, dental, and vision insurance. * A generous paid time off policy, including vacation, sick leave, and holidays. * A 401(k) retirement plan, with company matching. * A flexible work schedule, with opportunities to work from home or in our office. **How to Apply** If you're passionate about technology and committed to delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job