Experienced Contract Customer Service Representative – Delivering Exceptional Support and Empowering Healthcare Excellence at arenaflex

Introduction to arenaflex and Our Mission arenaflex is revolutionizing the healthcare economy by providing high-quality, affordable care for all. Our innovative approach involves helping employers restructure their healthcare benefits to offer clear incentives and data-driven insights, directing employees to higher-quality, lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, rather than performing more procedures. Backed by top-tier venture capital firms, we are rapidly expanding our team and seeking a talented Contract Customer Service Representative to join our mission-driven organization. About the Role We are looking for a passionate and proactive Contract Customer Service Representative to engage with arenaflex members, providing exceptional support and guidance to help them navigate our program and find the right healthcare solutions for their needs. As a member of our team, you will become an expert on arenaflex's product, operations, and member needs, delivering amazing service via phone, chat, and email. Your focus will be on member support, and you will act as the voice of arenaflex, making a meaningful difference in the lives of our members. Key Responsibilities Deliver exceptional customer service to arenaflex members, offering education and guidance to help them understand and utilize their benefits, as well as find the right healthcare providers for their needs Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them Manage and organize your workload using arenaflex's platform and tools, including Zendesk and G Suite Triage and escalate complex and urgent member care needs, ensuring timely and effective resolutions Retail a detail-oriented working knowledge of employer health benefits and insurance, staying up-to-date on industry developments and trends Relay member feedback to leadership teams, contributing to the continuous improvement of arenaflex's solution and services Candidate Profile To succeed in this role, you should have a passion for helping people solve their problems, with the ability to think creatively and empathetically. You should also have experience working in a customer-facing environment, with a proven track record of staying calm under pressure. Excellent written and verbal communication skills are essential, as well as a high level of process-orientation, digital organization, and resourcefulness. You should be comfortable working in a rapidly evolving startup environment, with some ambiguity, and be enthusiastic about a role with room for growth. Essential Qualifications A passion for helping people solve their problems, with the ability to think creatively and empathetically Experience working in a customer-facing environment, with demonstrated experience staying calm under pressure Excellent written and verbal communication skills A high level of process-orientation, digital organization, and resourcefulness A desire to work in a rapidly evolving startup environment, with some ambiguity A desire to be a part of our mission to improve the healthcare system Enthusiasm for a role with room for growth Preferred Qualifications A bachelor's degree is preferred but not required Experience working in the healthcare industry or a related field Familiarity with Zendesk and G Suite, or similar platforms and tools A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) Skills and Competencies To excel in this role, you should possess strong communication and interpersonal skills, with the ability to build rapport with members and provide empathetic support. You should also be highly organized, with excellent time management and problem-solving skills. The ability to work independently and as part of a team, with a strong focus on member satisfaction and experience, is essential. You should be comfortable with technology, including software applications and digital platforms, and be able to learn new systems and tools quickly. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Contract Customer Service Representative, you will have the opportunity to develop your skills and expertise, with access to training and development programs, as well as mentorship and coaching from experienced professionals. You will also be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and continuous learning. Work Environment and Company Culture arenaflex is a rapidly growing startup, with a mission-driven culture that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, inclusive, and empowering, with a focus on member satisfaction and experience. Our team is passionate about making a difference in the healthcare industry, and we are looking for like-minded individuals who share our vision and values. Compensation, Perks, and Benefits The non-negotiable salary range for this position is $17-19/hour, depending on qualifications, skills, and applicable laws. As a Contract Customer Service Representative at arenaflex, you will also have access to a range of perks and benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and the satisfaction of making a meaningful difference in the lives of our members. Conclusion If you are a passionate and proactive individual, with a desire to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Contract Customer Service Representative at arenaflex, you will be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and continuous learning. You will have the opportunity to develop your skills and expertise, with access to training and development programs, as well as mentorship and coaching from experienced professionals. Don't miss this chance to join our mission-driven organization and contribute to the transformation of the healthcare economy. Apply now to become a part of the arenaflex team! arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We are committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us. Apply for this job