Experienced Contract Customer Service Representative – Delivering Exceptional Support and Empowering Healthcare Excellence at arenaflex

Introduction to arenaflex and Our Mission arenaflex is revolutionizing the healthcare economy by providing high-quality, affordable care for all. Our innovative approach involves helping employers restructure their healthcare benefits to offer clear incentives and data-driven insights, directing employees to higher-quality, lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, rather than performing more procedures. Backed by top-tier venture capital firms, we are experiencing rapid growth and are now seeking a talented Contract Customer Service Representative to join our team. About the Role We are looking for a passionate and proactive problem solver to engage with arenaflex members, helping them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. As a Contract Customer Service Representative, you will be the voice of arenaflex, providing exceptional support to our members via phone, chat, and email. Your expertise will be built around our product, operations, and the needs of our members, ensuring that you deliver amazing service and education to help them utilize their benefits effectively. Key Responsibilities Deliver exceptional service to arenaflex members through various channels, including phone, chat, and email, offering education and guidance to help them understand and utilize their benefits. Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them to enhance our services. Manage and organize your workload using arenaflex's platform and tools, including Zendesk and G Suite, to ensure efficiency and productivity. Triage and escalate complex and urgent member care needs to ensure timely and effective resolutions. Retain detailed, working knowledge of employer health benefits and insurance to provide accurate and helpful support to our members. Relay member feedback to leadership teams to improve arenaflex's solution and contribute to our mission of improving the healthcare system. Candidate Profile To succeed in this role, you should have a passion for helping people solve their problems with the ability to think creatively and empathetically. Experience working in a customer-facing environment with demonstrated experience staying calm under pressure is essential. You should also possess excellent written and verbal communication skills, a high level of process-orientation, digital organization, and resourcefulness. A desire to work in a rapidly evolving startup environment, comfort with some ambiguity, and enthusiasm for a role with room for growth are also crucial. Essential Qualifications A passion for helping people and a proactive approach to problem-solving. Experience in a customer-facing environment with a proven track record of staying calm under pressure. Excellent written and verbal communication skills. A high level of process-orientation, digital organization, and resourcefulness. A desire to work in a startup environment with some ambiguity and a willingness to learn and grow. A quiet and distraction-free work environment with a reliable internet connection (ability to hardwire if needed is strongly preferred). Preferred Qualifications A bachelor's degree, although not required, is preferred. Previous experience in the healthcare industry or a related field is an asset. Familiarity with customer service software and tools, such as Zendesk and G Suite, is beneficial. Skills and Competencies To excel in this role, you should possess strong communication and interpersonal skills, with the ability to empathize with our members and provide personalized support. You should be highly organized, able to manage multiple tasks and priorities, and maintain a high level of accuracy and attention to detail. Strong problem-solving skills, creativity, and a proactive approach to resolving issues are also essential. Additionally, you should be comfortable working in a fast-paced environment, adapting to change, and continuously learning and improving your skills and knowledge. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Contract Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, healthcare, and our innovative approach to healthcare benefits. You will work closely with our team to improve our services and contribute to our mission of transforming the healthcare economy. With room for growth and professional development, this role offers a unique opportunity to make a meaningful impact in the healthcare industry and advance your career. Work Environment and Company Culture arenaflex is proud to be an Equal Employment Opportunity employer, valuing diversity in the workplace and committed to providing a inclusive and supportive environment for all team members. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Our culture is built around our mission to improve the healthcare system, and we are dedicated to making a positive impact on the lives of our members and the broader community. Compensation, Perks, and Benefits The non-negotiable salary range for this position is $17-19/hour, depending on qualifications, skills, and applicable laws. As a Contract Customer Service Representative at arenaflex, you will be part of a dynamic and growing team, with opportunities for professional development and growth. We offer a competitive compensation package, a collaborative and supportive work environment, and the opportunity to make a meaningful difference in the healthcare industry. Conclusion If you are a passionate and proactive individual with a desire to make a positive impact in the healthcare industry, we encourage you to apply for the Contract Customer Service Representative role at arenaflex. With your skills, experience, and commitment to exceptional customer service, you can help us transform the healthcare economy and improve the lives of our members. Join our team and be part of a mission-driven organization that values diversity, inclusivity, and the well-being of our members and team members. Apply now to take the first step in an exciting and rewarding career with arenaflex. Apply for this job