**Experienced Crisis Contact Chat Specialist – Remote Opportunity with arenaflex**

At arenaflex, we are dedicated to providing 24/7 support to individuals and families in crisis situations, offering a safe and non-judgmental space for those seeking help. Our team of compassionate and skilled crisis contact chat specialists play a vital role in de-escalating crisis situations, providing emotional support, and connecting individuals with the necessary resources to overcome their challenges. If you are passionate about making a difference in the lives of others and possess excellent communication and crisis intervention skills, we encourage you to apply for this rewarding opportunity. **Job Summary:** As an arenaflex Crisis Contact Chat Specialist, you will be responsible for responding to crisis chats and texts, providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. You will work independently, as well as part of a team of professionals, to assess each chat/texter for suicide risk, provide adequate and relevant safety/action planning, and offer follow-up services to individuals at risk of suicide or suicide loss survivors. **Responsibilities:** * Respond to crisis chats and texts, providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. * Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact. * Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts. * Gather information about the circumstances that precipitated the call and the caller's specific needs for assistance. * Serve as a mandated reporter in cases of suspected abuse. * Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model. * Maintain confidentiality of all contacts adhering to arenaflex's policies and procedures. * Complete required arenaflex paperwork, including the recording of all calls in the resource database accordingly. * Utilize supervisory consultation for guidance, support, or debriefing as needed. * Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. * Actively participate in arenaflex's community disaster/emergency response plan. **Requirements:** * Education: High school diploma and bachelor's degree required. * Experience: Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus. * REQUIRED SKILLS AND ABILITIES: + Ability to work independently with confidence, as well as work as an integral part of a team of professionals. + Ability to handle and manage stress due to scope and type of chats that may be received. + Must have attention to detail and the ability to multi-task. + Candidates must be willing to work flexible hours including days, evenings, overnight shifts, holidays, and weekends. Flexible hours may change based on coverage needs. + Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. **Work Environment:** This position is remote upon completion of initial training period. arenaflex reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet arenaflex standards. arenaflex supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. **Career Growth Opportunities and Learning Benefits:** As an arenaflex Crisis Contact Chat Specialist, you will have the opportunity to develop your skills and knowledge in crisis intervention, mental health, and communication. You will receive ongoing training and support to ensure you are equipped to handle the demands of this role. arenaflex is committed to the growth and development of its employees, offering opportunities for advancement and professional development. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health insurance * Paid time off and holidays * Opportunities for professional development and advancement * A supportive and inclusive work environment **How to Apply:** If you are passionate about making a difference in the lives of others and possess the skills and qualifications outlined above, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Contact Information:** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. **Apply Now:** Don't miss this opportunity to make a difference in the lives of others. Apply now to become an arenaflex Crisis Contact Chat Specialist and join our team of dedicated professionals who are passionate about providing support and care to those in need. Apply for this job