Experienced Customer Account Support Specialist for Remote Collections and Financial Services

Introduction to arenaflex At arenaflex, our mission is to empower individuals with quality services and innovative financial solutions, making a positive impact on their lives. With a rich history and a strong presence across the region, arenaflex has established itself as a leading player in the financial services industry. Our story is one of growth, innovation, and dedication to our customers and employees. We are now seeking talented individuals to join our team and contribute to our continued success. Our Culture and Values arenaflex takes pride in its diverse and inclusive environment, which provides opportunities for professional growth and advancement. Our core values are the foundation of our culture and guide our interactions with customers, colleagues, and the community. These values include: Integrity : We conduct our business with honesty, transparency, and ethics. Innovation : We encourage creativity, innovation, and continuous improvement. Inclusion : We foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected. Service : We are committed to delivering exceptional service to our customers and supporting their financial well-being. Success : We strive for excellence in everything we do, recognizing and rewarding outstanding performance and contributions. Job Overview We are currently seeking experienced Customer Account Support Specialists to join our remote collections team. As a key member of our team, you will play a vital role in servicing our large and growing portfolio of customers. This is a 100% remote position, offering the flexibility to work from the comfort of your own home. You will be expected to be available for shift requirements between 8:00am – 7:00pm CST, Monday – Friday, and 8:00am – 12:00pm CST on Saturday. Key Responsibilities As a Customer Account Support Specialist, your primary responsibilities will include: Contacting customers to determine the reason for payment delinquency and negotiating payments. Handling accounts with speed and accuracy while maintaining professionalism and adhering to established policies and procedures. Confirming and/or negotiating payment arrangements, researching any discrepancies, and resolving customer complaints. Completing phone calls to meet required performance standards and metrics, ensuring that all interactions are handled with integrity and a customer-centric approach. Maintaining established objectives for delinquency, repossessions, and net losses, staying informed of changes in policies and procedures, and continuously improving your skills and knowledge. Utilizing computerized systems for tracking, information gathering, and troubleshooting, ensuring that all customer interactions are accurately documented and recorded. Responding to customer inquiries with accurate information, professionalism, and integrity, providing exceptional service and support to our customers. Essential Qualifications To be successful in this role, you will need: Excellent listening, oral, and written communication skills, with the ability to articulate complex information in a clear and concise manner. Attention to detail, with a focus on accuracy and quality in all aspects of your work. Professional phone etiquette, with a strong emphasis on customer service and support. Good follow-up skills, with the ability to prioritize tasks and manage multiple accounts simultaneously. Persuasive negotiation skills, with the ability to negotiate payment arrangements and resolve customer complaints in a fair and professional manner. Microsoft Windows and Internet-based applications experience, with basic typing and data entry skills. Ability to multi-task, work in a fast-paced environment, and adapt to changing priorities and deadlines. Preferred Qualifications While not essential, the following qualifications are preferred: Associates Degree or Bachelor’s Degree in business or a related field, which may be used in lieu of experience. Prior experience in financial services or a similar industry, with a strong understanding of collections and customer service principles. Education and Experience The minimum educational requirement for this role is a High School diploma or equivalent. However, an Associates Degree or Bachelor’s Degree in business or a related field may be used in lieu of experience. Prior experience in financial services or a similar industry is preferred, but not essential. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Account Support Specialist, you will have access to ongoing training and development opportunities, including: Comprehensive training programs to enhance your skills and knowledge in collections and customer service. Coaching and mentoring from experienced professionals, who will provide guidance and support to help you achieve your goals. Opportunities for career advancement, with a clear path for progression and growth within the company. A culture of continuous learning, with a focus on innovation, creativity, and improvement. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where everyone is valued and respected. Our company culture is built on our core values, which guide our interactions with customers, colleagues, and the community. As a remote employee, you will be part of a virtual team, with opportunities to collaborate and connect with colleagues from across the region. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits, including: A competitive salary, with opportunities for bonuses and incentives. Comprehensive benefits package, including health, dental, and vision insurance. 401(k) retirement plan, with company match. Paid time off, including vacation, sick leave, and holidays. Opportunities for career advancement and professional growth. Conclusion If you are a motivated and results-oriented individual, with a passion for customer service and collections, we encourage you to apply for this exciting opportunity. As a Customer Account Support Specialist at arenaflex, you will be part of a dynamic and inclusive team, with opportunities for growth, development, and advancement. Don’t miss this chance to join our team and contribute to our continued success. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job