**Experienced Customer Care Professional – Platinum Service Delivery**

You Lead the Way. We've Got Your Back. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At arenaflex, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join arenaflex and let's lead the way together. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. Find your place in service on #arenaflex. **Role & Responsibilities:** As an Experienced Customer Care Professional, you will utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your daily responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality * Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of arenaflex membership and acknowledging customer tenure * Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty * Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Minimum Qualifications:** * Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations * Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Driven to please by providing the ultimate experience for our customers on every interaction * Timeliness and reliability **Preferred Skills:** * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills * Customer service and consultative sales environment experience preferred * Passion for consultative sales, recommending products or solutions tailored to each customer * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end **Additional Requirements:** * Flexibility to work anytime between 6:00am - 2:00am, including weekends * Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week * Workplace Flexibility: Full-time. Shift flexibility requirements **Compensation and Benefits:** We offer a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our colleagues' growth and development. As an Experienced Customer Care Professional, you'll have access to: * Industry-leading training and ongoing coaching to help you develop your skills and expertise * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages learning and innovation * Access to our global network of colleagues and resources to help you succeed **Work Environment and Company Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the values of: * Customer First: We're dedicated to providing the best customer experience every day. * Teamwork: We work together to achieve our goals and support each other's success. * Innovation: We're always looking for new and better ways to serve our customers and grow our business. * Integrity: We operate with the highest level of integrity and ethics in everything we do. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply:** If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join our team at arenaflex. Apply Job! 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