**Experienced Customer Education & Advocacy Program Specialist – Remote**

At arenaflex, we're on a mission to put the customer at the center of everything we do. With over 35 million users, the Customer Education & Advocacy team is at the forefront of supporting our customers on their journey with arenaflex. We build learning programs that boost adoption, create better developers, and simplify our customers' journey. If you're passionate about operations, program management, and customer success, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the modern developer. Our platform empowers users to build, test, and deploy APIs with ease, making us a go-to choice for companies of all sizes. With a strong focus on customer education and advocacy, we're committed to helping our users succeed in their API-first journey. **The Opportunity** arenaflex is seeking a highly skilled Program Manager to join our Customer Education & Advocacy team. As a Program Manager, you'll play a critical role in scaling our fast-growing programs, building and maintaining our project management tool, and coordinating logistics for our instructor-led training program and voice of the customer events. If you have a passion for operations, program management, and customer success, we want to hear from you! **Key Responsibilities** * **Cross-Functional Collaboration**: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, ensuring timely and effective communication across all channels. * **Program Management**: Build, maintain, and optimize our Airtable program management dashboard, ensuring that all project details are organized, accessible, and up-to-date. * **Event Coordination**: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications. * **Communication & Documentation**: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes. * **Customer Support**: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed. * **Voice of the Customer**: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings. * **Process Improvement**: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements. **About You** * 3-5 years minimum experience in project management and scaling programs * Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools * Excellent verbal and written communication skills and ability to answer questions in Zendesk to support programs * Ability to identify and implement process changes to increase efficiency across multiple programs * Capable of adapting to changing priorities and working in a fast-paced, dynamic environment * Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently **Our Values** At arenaflex, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. **What Else?** This role is based remotely in the San Francisco Bay or NYC area preferably, and the reasonably estimated salary for this role ranges from $89,250 to $105,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. **Equal Opportunity** arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay fees to any third-party agency or company that does not have a signed agreement with arenaflex. **Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.** If you're passionate about customer education and advocacy, and you're looking for a fast-paced and dynamic environment to grow your skills, we want to hear from you! Apply now to join our team at arenaflex! Apply for this job