Experienced Customer Experience Agent for Overnight Shift – Delivering Exceptional Support in a Fast-Paced Ecommerce Environment

Introduction to arenaflex arenaflex is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment in a unique and engaging way. As the largest livestream shopping platform in North America and Europe, we offer a vast array of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our mission is to create an unparalleled customer experience, and we're committed to our values as we continue to grow and innovate. About the Role The Customer Experience team at arenaflex is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will play a vital role in ensuring that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. Your primary focus will be on delivering exceptional support, interacting with buyers and sellers, and resolving customer issues regarding payments, orders, shipments, and general questions. Key Responsibilities Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users. Resolve customer issues in a timely and professional manner, utilizing your problem-solving skills and knowledge of arenaflex's products, processes, and systems. Become an expert in arenaflex's product offerings, processes, and systems to drive positive outcomes for our users and identify opportunities for improvement. Collaborate with other departments to troubleshoot, research, and resolve open questions, ensuring seamless communication and effective issue resolution. Seek out opportunities to eliminate repeat contacts and improve the overall customer experience, contributing to the development of process improvements and best practices. About You To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential, as well as a proactive approach to problem-solving and process improvement. Essential Qualifications Open to working overnight shifts from 10pm - 7:00am PST, with weekend availability required. 2+ years of support experience handling email and/or chat services, with a strong understanding of ecommerce and marketplace operations. Experience with customer-facing systems like Zendesk, Kustomer, or Intercom, and a strong obsession with customers and serving their needs. Bachelor's degree or college experience preferred, with previous startup experience being a plus. Knowledge of collectibles is a desirable asset, but not required. Preferred Qualifications Previous experience working in a fast-paced, dynamic environment, with a proven track record of delivering exceptional customer support. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Ability to work independently and as part of a team, with a strong focus on process improvement and customer satisfaction. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Experience Agent, you'll have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated team of professionals. You'll be encouraged to take ownership of your work, think creatively, and develop innovative solutions to complex problems. Work Environment and Company Culture arenaflex is proud to be an equal opportunity employer, valuing diversity and promoting a culture of inclusivity and respect. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany, offering a unique and dynamic work environment that's both flexible and supportive. Compensation, Perks, and Benefits As a Customer Experience Agent at arenaflex, you can expect a competitive hourly rate of $24.04/hour to $28.85/hour, depending on your level, relevant prior experience, skills, and expertise. You'll also be eligible for a range of benefits, including: Flexible time off policy and holiday pay for working company-wide holidays. Health insurance options, including medical, dental, and vision. Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet. Care benefits, including monthly allowances for food and wellness, as well as annual allowances towards childcare. Lifetime benefits for family planning, such as adoption or fertility expenses. Retirement benefits, including a 401k offering for traditional and Roth accounts in the US, with an employer match up to 4% of base salary. Monthly allowance to "dogfood" the app and experience our products firsthand. Parental leave, including 16 weeks of paid parental leave and one month gradual return to work. Conclusion If you're a motivated and customer-focused individual looking to join a dynamic and innovative company, we encourage you to apply for the Customer Experience Agent role at arenaflex. With a strong commitment to our values and a passion for delivering exceptional customer support, we're confident that you'll thrive in this role and contribute to the continued growth and success of our company. Don't miss this opportunity to join our team and help shape the future of ecommerce – apply today! Apply for this job