**Experienced Customer Experience Ambassador – CXA Program at arenaflex**

**Job Summary:** Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we're looking for a highly motivated and results-driven Customer Experience Ambassador to join our CXA program at arenaflex. As a key member of our team, you will play a critical role in driving seller engagements to improve the shopping experience for our customers, while collaborating with cross-functional teams to innovate, improve, and grow our business. **About arenaflex:** arenaflex is a leading e-commerce company that is revolutionizing the way people shop online. With a customer-centric approach, we strive to provide an exceptional shopping experience that meets the evolving needs of our customers. Our CXA program is a critical component of our business, and we're seeking a talented and experienced professional to join our team and help us achieve our goals. **Key Responsibilities:** As a Customer Experience Ambassador, you will be responsible for developing and executing seller engagement strategies to improve their performance across key customer experience metrics. Your primary focus will be on driving seller growth, improving customer satisfaction, and increasing revenue. You will work closely with large selling partners to coach them on strategies for achieving the best possible shopping experience for our customers. Your analytical skills and expertise in Excel will be essential in measuring customer experience, identifying opportunities for improvement, and developing data-driven solutions. **Key Responsibilities:** * Develop seller engagement strategy and influence sellers to improve their performance across key customer experience metrics * Develop deep subject matter expertise in key customer experience pillars (selection, value, and convenience) * Serve as the primary point of contact and internal advocate for seller issues relating to the key elements of the flywheel (selection, value, and convenience) * Develop and deliver reports to sellers specific to their performance * Liaise closely with partner team account managers on how best to support sellers engaged in multiple programs * Educate sellers on tools, policies, processes, and relevant opportunities through arenaflex programs and products * Engage multiple stakeholders to problem-solve, surface defects, extract and analyze data, and drive continuous improvement for sellers and the organization * Identify, solve, and scale process improvements across the team and broader organization * Manage challenging account goals, problems, and projects * Identify a way forward in ambiguous contexts that stays true to our goals of improving the customer shopping experience **Essential Qualifications:** * 4+ years of professional experience with a focus in relationship management * Strong organizational skills, including prioritizing, scheduling, time management, and meeting deadlines * Strong analytical skills and expertise in Excel * Demonstrated ability in learning tools and processes, effectively utilizing them for coaching purposes * Strong written and verbal communication skills, with proficiency in composing concise, accurate, and appropriately targeted responses * Strong attention to detail and excellent problem-solving skills **Preferred Qualifications:** * 5+ years of experience in account management or customer service delivery * E-commerce experience preferred * Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment **What We Offer:** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **arenaflex is an Equal Opportunity Employer:** arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. **How to Apply:** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Apply Now:** Apply Job! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve. Apply for this job