**Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Growth**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about shaping the future of customer experience. We're looking for a talented and driven Customer Experience Champion II to join our team and help us deliver exceptional service to our customers while driving growth and revenue. **About arenaflex** arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we're moving the world forward – and you can too. **What You'll Be Doing** As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You'll be the face of arenaflex, providing exceptional service to our customers while promoting and upselling our products and services. **Key Responsibilities:** * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue * Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts **What We're Looking For** * Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * Promote and provide solutions about arenaflex products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided **Even Better If You Have:** * A degree * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services **Home Office Requirements:** * In this remote role, you'll work from home with occasional in-person meetings and training * Home office must be located within the contiguous United States * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated quiet and private workspace * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements * The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Why Join arenaflex?** * We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status * At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging * We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best * Check out our diversity and inclusion page to learn more **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work on exciting and challenging projects **How to Apply:** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values and celebrates diversity. **Scheduled Weekly Hours:** 40 **Remote Work Arrangements:** This is a remote role, and you'll work from home with occasional in-person meetings and training. You'll need to have a dedicated quiet and private workspace, and meet all home office requirements, including a minimum internet speed and a desk for the required equipment provided. **Location:** Temple Terrace, FL (7701 Telecom Pkwy) **Apply Now:** Apply Job! Apply for this job