**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch services to our clients. As a Retail Customer Service Associate, you'll play a vital role in achieving this goal by providing expert advice, exceptional service, and a positive experience for every customer who walks through our doors. **About arenaflex** arenaflex is a leading provider of print, signs & graphics, and shipping services. We're dedicated to helping our customers achieve their goals by offering a wide range of innovative solutions and expert advice. Our team is passionate about delivering exceptional customer experiences and providing top-notch services that exceed our customers' expectations. **Job Summary** As a Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience by providing expert advice, answering questions, and resolving issues in a timely and professional manner. You'll work closely with our customers to understand their needs and provide personalized solutions that meet their requirements. You'll also be responsible for operating and maintaining a wide range of equipment, managing the production queue, and ensuring that our store is clean, safe, and well-organized. **Key Responsibilities** * Provide exceptional customer service by answering questions, resolving issues, and providing expert advice on print, signs & graphics, and shipping services * Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment * Manage the production queue and ensure that orders are completed on time and to the customer's satisfaction * Maintain a clean, safe, and well-organized store environment * Provide expert advice on FedEx Office products and services, including printing, signs & graphics, and shipping * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain confidentiality of customer data and handle documents, media, and packages with care * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Previous experience in a retail or customer service environment * Knowledge of print, signs & graphics, and shipping services * Ability to work in a fast-paced environment and meet deadlines * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Strong communication and interpersonal skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. We also offer opportunities for advancement and career growth, including promotions to leadership roles and specialized positions. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires a high level of energy and enthusiasm. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including competitive pay, comprehensive benefits, and a generous paid time off policy. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits, including medical, dental, and vision insurance * Generous paid time off policy * Opportunities for advancement and career growth * A range of training and development programs * A positive and inclusive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job