**Experienced Customer Experience Concierge – Centurion Lounge Ambassador**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge Network, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a passion for travel, and enjoy working in a fast-paced, dynamic environment, we invite you to join our team. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. As a colleague at arenaflex, you'll become part of a diverse and inclusive community that values your contributions, leadership, and impact. **Our Mission** Our mission is to become essential to our Card Members by providing differentiated products and services that exceed their expectations. We strive to make Membership come to life every day by delivering exceptional customer experiences that create lasting memories. As a Customer Experience Concierge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand and delivering on our promise of exceptional service. **Key Responsibilities** As a Customer Experience Concierge, you'll be responsible for delivering superior service to Card Members visiting the arenaflex Centurion Lounge. Your key responsibilities will include: * Welcoming and providing access to Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Qualifications** A successful candidate will possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks **Essential Skills and Competencies** To succeed in this role, you'll need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and decision-making skills * Ability to adapt to changing situations and priorities * Excellent customer service skills * Ability to work collaboratively as part of a team * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in the airline, lounge, or travel industry * Travel reservation experience * Knowledge of travel industry trends and developments * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your career. As a Customer Experience Concierge, you'll have access to a range of learning and development opportunities, including: * On-the-job training and coaching * Regular feedback and performance evaluations * Opportunities for career advancement and professional growth * Access to arenaflex's comprehensive training programs and resources * Opportunities to participate in cross-functional projects and initiatives **Work Environment and Company Culture** As a Customer Experience Concierge, you'll work in a fast-paced, dynamic environment that's always evolving. Our Centurion Lounge is a hub of activity, with Card Members from around the world coming to experience the best of arenaflex. Our team is passionate, dedicated, and committed to delivering exceptional customer experiences. We value diversity, inclusion, and teamwork, and we're committed to creating a work environment that's welcoming and inclusive for all colleagues. **Compensation, Perks, and Benefits** As a Customer Experience Concierge, you'll be rewarded with a competitive salary, bonus, and benefits package that includes: * Competitive hourly pay rate: $20.00 to $22.12 * Bonus incentives * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **How to Apply** If you're passionate about delivering exceptional customer experiences and have a passion for travel, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job