Experienced Customer Experience Project Manager – Transforming End-to-End Guest Experience through Strategic Program Management and Technology Enhancements

Introduction to arenaflex arenaflex has long been renowned for its exceptional guest experience, offering world-class service that sets the standard for the industry. As a leader in customer experience, arenaflex is dedicated to making every interaction with its brand as seamless and intuitive as possible. The Customer Experience organization at arenaflex is passionate about delivering end-to-end shopping, purchasing, and planning elements that make every guest's experience truly magical. With a focus on innovation and excellence, arenaflex is seeking a talented Customer Experience Project Manager to join its team and contribute to the transformation of its guest experience. About the Role and Team The Customer Experience Project Manager will play a vital role in supporting the Customer Experience Strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. As a key member of the team, you will be responsible for driving the implementation of the Customer Experience roadmap, establishing and delivering on key achievements, and coordinating projects across multiple partner teams. Your expertise and passion for customer experience will help arenaflex extend its guest experience excellence and maintain its position as a leader in the industry. Key Responsibilities Support and implement the Customer Experience roadmap, establishing and delivering on key achievements that drive business results and enhance the guest experience Coordinate projects across many partner teams, building and delivering presentations, managing timelines, and leading and supporting forums to ensure successful project outcomes Work with partners to ensure accurate tracking and measurement, delivering program recaps, benchmark efforts, and defining success metrics that inform future strategy and improvements Engage with technology and digital professionals to represent arenaflex's Customer Experience priorities and ensure alignment with business objectives Demonstrate deep expertise and constantly monitor the pulse of the customer experience, identifying opportunities for improvement and innovation Required Qualifications and Skills To be successful in this role, you will need to possess a combination of skills and experience that enable you to drive business results, build strong relationships, and thrive in a fast-paced environment. The following qualifications and skills are required: Three (3)+ years of experience in project management and/or product development, with a proven track record of delivering complex projects and driving business results Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions, including technical teams, stakeholders, and external partners Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization Experience managing a large volume of complex work, prioritizing to ensure results are achieved, and demonstrating a proactive approach to problem-solving Strong visual presentation building (PPT/Keynote) and delivery skills, with a focus on storytelling and communicating complex ideas to diverse audiences Understanding of Agile technical practices and testing concepts, with experience working with technical product teams to deliver CX-focused technology improvements Preferred Qualifications and Skills The following qualifications and skills are preferred, but not required: Bachelor's degree in Business, Project Management, Product Management, or equivalent field, with a strong academic record and relevant coursework Prior experience working with technical product teams, with a deep understanding of technology and digital trends that impact customer experience Knowledge of arenaflex's channels and products, with a passion for delivering exceptional guest experiences and driving business results Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for learning, career advancement, and professional development. As a Customer Experience Project Manager, you will have access to a range of training and development programs, including: Leadership development programs, designed to help you build your skills and expertise as a leader and manager Technical training and certification programs, enabling you to stay up-to-date with the latest technology and digital trends Cross-functional training and development opportunities, providing you with a deeper understanding of the business and its operations Networking opportunities, connecting you with other professionals and leaders across the organization Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a culture that values creativity, collaboration, and excellence. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional results and driving business growth. As a member of our team, you will be part of a diverse and inclusive community, with a shared passion for delivering exceptional guest experiences and driving business success. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits that recognize and reward your contributions to the business. These include: Competitive salary and bonus structure, with opportunities for growth and development Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and planning Generous paid time off and vacation policy, enabling you to recharge and pursue your interests Access to exclusive employee discounts and perks, including discounts on products and services, and invitations to special events and experiences Conclusion If you are a motivated and experienced Customer Experience Project Manager, with a passion for delivering exceptional guest experiences and driving business results, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a work environment that is inclusive, dynamic, and rewarding, with opportunities for growth, development, and career advancement. Join our team and contribute to the transformation of our guest experience, delivering magic and wonder to our guests every day. Apply for this job