**Experienced Customer Experience Representative – Drive Customer Satisfaction and Success at arenaflex**

Join arenaflex, a multi-billion dollar industry leader in the car rental market, and embark on a rewarding career that prioritizes customer satisfaction, employee development, and innovation. As a Customer Experience Representative (CXR) at arenaflex, you will be at the forefront of delivering exceptional customer experiences, ensuring that every interaction is friendly, efficient, and tailored to meet the unique needs of our customers. **About arenaflex** arenaflex is a dynamic and rapidly expanding company that values its employees and customers above all else. Our philosophy is simple: take care of our customers and employees first, and success will follow. With a strong commitment to quality, innovation, and employee development, arenaflex offers exciting careers and opportunities that are limited only by your imagination. **Job Summary** As a Customer Experience Representative at arenaflex, you will be responsible for providing superior customer service, facilitating the rental process, and ensuring a positive experience for all customers. This role requires a friendly, professional, and efficient approach to customer interactions, as well as a strong understanding of rental terms and conditions, vehicle features, and other services. **Key Responsibilities** * Meet and greet customers in a professional, friendly, and timely manner * Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment * Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information * Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors * Place outgoing calls for callback management and miscellaneous calls as assigned * Assist in assessing the condition of rental vehicles upon return * Notify management of any known customer problems or vehicle issues * Continuously build knowledge and skills through on-the-job training and development opportunities, as well as company-sponsored classroom training **Qualifications** * Must be at least 18 years old * High School Diploma or G.E.D. required * Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support * Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * Authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future * Ability to work the following shifts/schedules: + Sunday: 4:00pm - 12:00am + Wednesday: 4:00pm - 12:00am + Thursday: 4:00pm - 12:00am + Friday: 4:00pm - 12:00am + Saturday: 4:00pm - 12:00am + Or + Sunday: 4:00pm - 12:00am + Monday: 4:00pm - 12:00am + Thursday: 4:00pm - 12:00am + Friday: 4:00pm - 12:00am + Saturday: 4:00pm - 12:00am **Why Join arenaflex?** * Competitive starting pay of $18.00/hour * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values the contributions of all employees, customers, and business partners. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online system, and we will review your qualifications and experience. We look forward to hearing from you! Benefits and Perks As a Customer Experience Representative at arenaflex, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) matching * Paid time off and holidays * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance Work Environment and Culture arenaflex is a dynamic and rapidly expanding company that values its employees and customers above all else. Our philosophy is simple: take care of our customers and employees first, and success will follow. With a strong commitment to quality, innovation, and employee development, arenaflex offers a collaborative and inclusive work environment that is perfect for motivated and customer-focused individuals. Compensation and Benefits arenaflex offers a competitive starting pay of $18.00/hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off and holidays. Career Growth Opportunities As a Customer Experience Representative at arenaflex, you will have opportunities for career growth and advancement, including comprehensive training and development programs, recognition and rewards for outstanding performance, and a collaborative and dynamic work environment. Why arenaflex? arenaflex is a multi-billion dollar industry leader in the car rental market, with a strong commitment to quality, innovation, and employee development. Our philosophy is simple: take care of our customers and employees first, and success will follow. With a dynamic and rapidly expanding company, arenaflex offers exciting careers and opportunities that are limited only by your imagination. Apply Now If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online system, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job