Experienced Customer Experience Representative - Mom and Baby Division - arenaflex

Welcome to arenaflex: A Leader in Home Health Products and Equipment arenaflex is revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. We're a dynamic and compassionate team dedicated to providing exceptional service and support to new and expectant mothers. Our Mom and Baby division is at the forefront of this mission, offering breast pumps, maternity compression, and lactation support services to those who need them most. About the Opportunity As a Customer Experience Representative in our Mom and Baby division, you'll be part of a talented team of 40 customer service representatives, 7 inside sales managers, and a wealth of support staff. Your primary focus will be on delivering outstanding customer service, ensuring that our clients receive the best possible experience when interacting with our company. You'll work closely with expecting mothers, medical offices, and insurance providers to provide top-notch support and resolve any issues that may arise. Key Responsibilities: Work with customers who have requested mom and baby items through insurance, ensuring a seamless and personalized experience Oversee orders nationwide for mom and baby items through insurance, maintaining accurate records and resolving any discrepancies Interface with existing customers to determine their needs and provide tailored solutions, presenting arenaflex's services and products in a clear and compelling manner Handle inbound calls and emails from patients, converting them into potential sales and providing exceptional customer service Contact patients through outbound phone calls and emails, building relationships and resolving any issues that may arise Investigate and troubleshoot customer service issues, communicating effectively with customers to provide equipment and sizing troubleshooting Promptly follow up on services promised or rendered, ensuring that our customers receive the best possible experience Enter new customer demographics and update changes to existing accounts, maintaining accurate records and ensuring compliance with laws and regulations Process documentation, including verification of insurance, and maintain accurate records Perform order entry and data maintenance, ensuring that all information is accurate and up-to-date Other duties as assigned, demonstrating flexibility and a willingness to adapt to changing circumstances Essential Qualifications: To succeed in this role, you'll need: A high school diploma or equivalent, with some college preferred Microsoft Office computer skills, with the ability to learn new software and systems At least 1 year of customer service experience, with a proven track record of delivering exceptional service At least 1 year of multiple phone line experience, with the ability to handle high call volumes and prioritize tasks effectively Excellent customer service skills, with the ability to communicate effectively and empathetically with customers Strong verbal, written, listening, and presentation communication skills, with the ability to articulate complex information in a clear and concise manner Self-motivated, with high energy and an engaging level of enthusiasm, and the ability to work individually and as part of a dynamic team Self-disciplined, with excellent critical thinking and organizational skills, and the ability to prioritize tasks and manage time effectively Preferred Qualifications: While not essential, the following qualifications are highly desirable: Previous experience in a high-stress environment, with the ability to remain calm and composed under pressure Proven work history illustrating stability and reliability, with a strong work ethic and a commitment to delivering exceptional results Sensitivity to patient care issues, with a deep understanding of the importance of empathy and compassion in customer service Ability to maintain HIPAA confidentiality, with a strong understanding of the importance of data protection and confidentiality What arenaflex Offers: At arenaflex, we're committed to providing our employees with a comprehensive range of benefits, including: Competitive pay, with a starting rate of $18 per hour Health plans with FSA or HSA options, dental, and vision insurance, ensuring that you and your loved ones are protected Optional life insurance, providing peace of mind and financial security 401K with company match, helping you to plan for your future and achieve your long-term goals 12 weeks of parental leave for birthing parents, and 4 weeks leave for non-birthing parents, supporting you and your family during times of need Additional parental benefits, including fertility stipends, free diapers, and breast pumps, demonstrating our commitment to supporting families Paid holidays, PTO accrual from day one, and employee assistance programs, ensuring that you have the time and resources you need to relax and recharge Career Growth Opportunities: At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including: Comprehensive onboarding program, ensuring that you have the skills and knowledge you need to succeed in your role Ongoing training and development opportunities, helping you to stay up-to-date with the latest industry trends and best practices Opportunities for advancement, with a clear path for career progression and professional growth Recognition and reward programs, acknowledging and rewarding your achievements and contributions to the company Work Environment and Company Culture: At arenaflex, we're proud of our commitment to creating a positive and supportive work environment. We believe in: Fostering a culture of empathy and compassion, where every employee feels valued and supported Encouraging open communication and collaboration, where every voice is heard and every idea is valued Embracing diversity and inclusion, where every employee feels welcome and included Recognizing and rewarding outstanding performance, where every achievement is acknowledged and celebrated Conclusion: If you're a compassionate and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! At arenaflex, we're committed to creating a better way of doing business, and we believe that our employees are the key to our success. Apply now to join our team and start your journey with arenaflex today! Apply for this job