**Experienced Customer Onboarding Manager – Global Business Travel Solutions**

At arenaflex, we're on a mission to revolutionize the way businesses travel and manage their corporate expenses. As a key member of our team, the Customer Onboarding Manager will play a vital role in ensuring a seamless and personalized experience for our clients. If you're a seasoned professional with a passion for delivering exceptional customer service, project management expertise, and a knack for building strong relationships, we want to hear from you! **About arenaflex** arenaflex is a leading provider of global business travel solutions, dedicated to helping companies navigate the complexities of corporate travel management. With a strong focus on innovation, customer satisfaction, and operational excellence, we strive to create a unique and personalized experience for our clients. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results. **Job Summary** As a Customer Onboarding Manager at arenaflex, you will be responsible for overseeing the customer onboarding and migration experience, collaborating with internal stakeholders, third parties, and managing various projects to ensure a smooth transition for customers. This role requires a unique blend of customer focus, project management, and effective communication skills to drive project success and enhance customer relationships. **Responsibilities** * **Customer Onboarding Expertise**: Own the customer onboarding/migration experience with customers and internal stakeholders, ensuring a seamless transition and exceptional customer satisfaction. * **Project Management**: Focus on the implementation of regional/global projects using arenaflex project documents, ensuring timely completion and alignment with stakeholder expectations. * **Project Handover and Readiness Assessments**: Complete project handover and readiness assessments with Solutions Design teams, guaranteeing a smooth transition and minimizing disruptions. * **Work Breakdown Structure and Resource Allocation**: Design the work breakdown structure and define resources required for projects, ensuring effective allocation and minimizing delays. * **Client Requirements Documentation**: Ensure all client requirements are understood and documented for action by onward teams, guaranteeing accurate and timely execution. * **Project Planning and Stakeholder Management**: Develop and manage detailed project plans, ensuring alignment and sign-off by stakeholders, and create a positive environment to drive partnership and project success. * **Project Performance Management**: Manage project performance and communicate status, milestones, risks, and dependencies to stakeholders, ensuring transparency and accountability. * **Testing and Quality Assurance**: Ensure E2E testing is completed and documented successfully, guaranteeing high-quality deliverables and minimizing defects. * **Stakeholder Engagement**: Determine project call structure and manage stakeholder calls, ensuring effective communication and collaboration. * **Team Collaboration**: Contribute to team calls, sharing experiences and ideas for process improvements, and fostering a culture of continuous learning and growth. **Requirements** * **Travel Industry Experience**: Candidates with travel industry experience are preferred, but not required. * **Relationship Building and Customer Service Skills**: Strong relationship building and customer service skills are essential for success in this role. * **Understanding of arenaflex and Corporate Travel**: Understanding of arenaflex and corporate travel is necessary for effective onboarding and migration. * **Fast-Paced Matrix Environment**: Ability to work in a fast-paced matrix environment across multiple geographies and time zones, with a positive attitude and ability to motivate project teams under pressure. * **Business English**: Business English is mandatory; multi-lingual capability is advantageous. * **Communication, Presentation, and Negotiation Skills**: Excellent communication, presentation, and negotiation skills are required for effective stakeholder management and project delivery. * **Organizational Skills**: Strong organizational skills, including multitasking and time management, are essential for success in this role. * **Inspiring Change and Adaptability**: Ability to inspire change and adapt to resistance, with effective problem-solving and decision-making skills. **Nice-to-Haves** * **Collaboration Across Functional Groups**: Experience collaborating across multiple functional groups and with operational SMEs is a plus. **Benefits** * **Annual Incentive Award Plan**: Annual Incentive Award plan based on company and individual performance, recognizing and rewarding outstanding achievements. * **Metric-Driven Sales Incentive Plans**: Metric-driven Sales Incentive Plans for eligible sales roles, providing a clear and transparent framework for success. **What We Offer** * **Remote Work Opportunities**: As a remote employee, you'll enjoy the flexibility to work from anywhere, with a focus on delivering exceptional results and building strong relationships with colleagues and clients. * **Career Growth Opportunities**: arenaflex is committed to helping you grow and develop your career, with opportunities for professional development and advancement. * **Learning and Development**: Access to training and development programs, ensuring you stay up-to-date with the latest industry trends and best practices. * **Collaborative Work Environment**: A dynamic and collaborative work environment, fostering a culture of innovation, creativity, and continuous learning. **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer service and project management expertise, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex. Apply Job! Apply for this job